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pantherman

Wont Update

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I tried to update to the latest CCleaner. But the install wizard keeps telling me an exe file is missing. I have tried it now three times from each download site, restarting computer after trying.

I use Windows XP Pro.

Not sure what to try next, unless I uninstall previous version. But the instructions say that is not needed?

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Hello pantherman and welcome to the forum. :)

 

A rather obvious question first, are you choosing "save" and not "run" when faced with the download box.?

 

You can install over the top of a previous version as this will save your settings.

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Hello pantherman and welcome to the forum. :)

 

A rather obvious question first, are you choosing "save" and not "run" when faced with the download box.?

 

You can install over the top of a previous version as this will save your settings.

 

 

I am choosing "Run" from download box. Would choosing "save" be a better option?

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I am choosing "Run" from download box. Would choosing "save" be a better option?

 

 

Yes. You can then choose, say your desktop to save it to, so it is easy for you to find.

 

Double-click on the setup and install following the prompts :)

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Yes. You can then choose, say your desktop to save it to, so it is easy for you to find.

 

Double-click on the setup and install following the prompts :)

 

Thanks for the suggestion. Just tried and have setup saved to Desktop. Same result though. It starts installing then up comes a box saying, "Error opening file for writing. C:\Program Files\CCleaner\CCleaner.exe"

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Is the setup on your desktop called ccleaner.exe? If it is, rename it to ccsetup136.exe. then try again to install it.

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Is the setup on your desktop called ccleaner.exe? If it is, rename it to ccsetup136.exe. then try again to install it.

 

It is already called "ccsetup136.exe". But I will try any other suggestion?

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It might sound a stupid question, but the link says to create a "download directory". How do I do that?

 

You should actually have a sort-of "quarantined" download folder where all files downloaded go into for easy right click virus scanning before running them.

 

  1. To make a download folder:

  2. Open drive C:\

  3. Right click and create a New Folder.

  4. Name that folder something like these examples:

    Downloads, My Downloads, My Download Files

  5. To keep things tidy it's wise to put things in categories, e.g.; like Microsoft software and updates could go into C:\Downloads\Microsoft

 

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You should actually have a sort-of "quarantined" download folder where all files downloaded go into for easy right click virus scanning before running them.

  1. To make a download folder:

  2. Open drive C:\

  3. Right click and create a New Folder.

  4. Name that folder something like these examples:

    Downloads, My Downloads, My Download Files

  5. To keep things tidy it's wise to put things in categories, e.g.; like Microsoft software and updates could go into C:\Downloads\Microsoft

 

Many thanks. Update now successful.

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