xbrianx Posted November 17, 2006 Share Posted November 17, 2006 Hi, I'm new here, and I just download CC Cleaner a few days ago. It is a great program, but I have a question about it... 1) Is it okay to delete whatever comes up in the Issues section? I have gotten a report that contains: missing shortcut reference missing mui reference old start menu key missin startup software obsolete software key uninstaller reference issue installer reference issue application paths issue open with application is... activex/com issue invalid default icon unused file extension missin shared dll I'm scared to delete any of those. Also, I believe I might have the Ace.Bot Trojan. I keep getting a Windows Explorer error about it needing to close when I'm browsing through folders. Sometimes, I get a Dr. Watson error as well. When I click "Don't Send", when it asks if I want to send a report, everything disappears except my background. Then, everything comes back and everything is fine. I used to get the error about 3 times while I was on my computer, then I stopped getting the error for a while, and I just started getting them again. Today, I got another error after the Explorer error about Windows cutting it off or something. I have ran a Spybot Search and Destroy, Spyware Doctor, and Norton 06 scan, and got nothing. I also did it in safe mode and still got nothing. Second question.... 2) Can I post a HijackThisLog here and can someone read it for me? I need to know what to do though, I haven't used it before. Uhmm, I forgot my third question, but if I can remember it, I'll update this post. Thank you for your help guys. Sorry if it is confusing. Link to comment Share on other sites More sharing options...
Moderators rridgely Posted November 17, 2006 Moderators Share Posted November 17, 2006 All of those things can be removed. (ccleaner will ask you to make a back up if you want). For a hijackthis log follow the last step in my guide: http://forum.ccleaner.com/index.php?showtopic=6329 Link to comment Share on other sites More sharing options...
xbrianx Posted November 17, 2006 Author Share Posted November 17, 2006 Here is the log http://forum.ccleaner.com/index.php?showtopic=7566 Link to comment Share on other sites More sharing options...
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