Smuag Posted September 21, 2006 Share Posted September 21, 2006 Well i downloaded ccleaner today and I read the beginners guide. Went to run the program, upon completion of cleaner and issues tab, when i closed the program and returned to my desktop i first noticed all my icons had gone away. I was thinking to myself oh well didnt have many on the desktop so i will just need to recreate them. Then with further investigation i have now found that it also deleted my whole my documents folder, which included all of my sons 0-6 month old baby pictures, and 5 gigs of music, plus everything else i had saved in there. Which inlcuded all my outlook emails, and my configs for most of the games i run. All my bookmarks for firefox, things like all the "send to" on the right click are gone also. So wtf happened? I left all default check marks when i ran it, didnt click anything that wasnt there by default. Had no other programs open at the time, and i have no programs that run in the tray other than a ATi's tray icon. Im so pissed right now, i dont care about music and the other crap i lost, but losing my sons pictures from birth is not acceptable. What can i do? Link to comment Share on other sites More sharing options...
TheFiresInTheSky Posted September 21, 2006 Share Posted September 21, 2006 sorry to hear. theres a chance you may be able to recover them which im assuming is the first priority. first, check C:/documents and settings/"your username"/my documents and see if its there. if not, you can try running the attachment below. i cant guarantee it will work but its worth a shot. REST2514.zip REST2514.zip Link to comment Share on other sites More sharing options...
Moderators rridgely Posted September 21, 2006 Moderators Share Posted September 21, 2006 Sorry but I don't think ccleaner could have done this. CCleaner can only removes the things that are in its .ini files and My Documents isn't one of them. You didn't by any chance set My Documents as a custom folder did you? As far as getting your files back there are a couple of things to try. Restoration: http://www.snapfiles.com/get/restoration.html PC Inspector file recovery: http://www.snapfiles.com/reviews/PC_Inspec...cinspector.html Avira Unerase: http://www.free-av.com/antivirclassic/avira_unerase.html Let us know if you can get them back. Sorry that this happened to you. Link to comment Share on other sites More sharing options...
Smuag Posted September 21, 2006 Author Share Posted September 21, 2006 If i set my documents as a custom folder it wasnt intentional, because i dont know how to do that. For future info how would i go about making sure i dont set it as custom? I will try these programs and see if i can recover as much as possible Link to comment Share on other sites More sharing options...
Moderators rridgely Posted September 21, 2006 Moderators Share Posted September 21, 2006 To do that you would have had to check "custom files and folders" under the advanced menu and then went to options>custom and added my documents to the list. By any chance are you using microsofts virtual desktop? I know that ccleaner cleans that because it stores all of its files in temp folders. Thats about the only way I can think of that it would have removed your desktop icons. But that still doesn't explain all your files being deleted. This is all very bizzare. I hope you get your stuff back, I know how much you must be worried about getting those pics back. Link to comment Share on other sites More sharing options...
JDPower Posted September 21, 2006 Share Posted September 21, 2006 Avira Unerase:http://www.free-av.com/antivirclassic/avira_unerase.html That Avira Unerase program is pretty good, just tried it and much prefer it to Restoration. Why does it complain about it being dangerous to restore files to the same volume though??? Link to comment Share on other sites More sharing options...
Eldmannen Posted September 21, 2006 Share Posted September 21, 2006 Keep in mind that you should always do backup of important data, because you never know when something unexpected happens. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 21, 2006 Moderators Share Posted September 21, 2006 Why does it complain about it being dangerous to restore files to the same volume though??? I suppose the main reason is like any other when attempting to restore deleted files you don't want to add too many new files to the original disk as much as possible because of the risk of losing the file you're attempting to restore - but it isn't entirely logical if someone only has a C: drive and is attempting to recover a large amount of files as there wouldn't be anywhere else to store the recovered files. Also a few other people have had the rare problem of CCleaner wiping out the My Documents folder and Desktop icons, a quick forum search would reveal those posts. If it's CCleaner related or not I don't know. Link to comment Share on other sites More sharing options...
capseasick Posted September 23, 2006 Share Posted September 23, 2006 I did the same thing useing win2k. but 2 programs no longer run and my desk icons will not rearange. also properties will not work at all. any help? Link to comment Share on other sites More sharing options...
TheFiresInTheSky Posted September 23, 2006 Share Posted September 23, 2006 welcome to the CC forums! I did the same thing useing win2k. are you saying it deleted your documents too? to rearrange icons, right click on desktop>arange icons by>(uncheck)auto arrange. what what programs dont work? Link to comment Share on other sites More sharing options...
arizonabay Posted October 1, 2006 Share Posted October 1, 2006 I need to say... I was searching google for this issue, found this and immediately registered to post. I have used ccleaner for over a year and absolutely love it. Last night I started ccleaner and left (my daughter was coming to use the computer, she knows to finish it) I have used CCleaner at least 100 times. I sign on today and here is what is gone 90% desktop items all computer/system settings all restore points all documents all pictures 95% of installed programs huge data files for my work all work invoices and billing I even lost CCleaner! and I have spent all day today trying to get this stuff back, and havent gotten ANY of it. System restore - 4 times, unable. There are no restore files. Norton go back. shows 30,000+ files, I select them and hit restore, leave it for awhile, come back, it says all but maybe 20 were restored, restart computer, exactly the same. and now, when I bring up Nortons go back, the files arent there any more, because it says they were restored, so I guess they got lost in cyberspace? I am truly baffled by this. As long as I have used this and losing SO MUCH and cant find any help. I will keep checking in case any one comes up with anything. Also, I have scanned for trojans, viruses, spyware, etc ALMOST every day for the last 3 weeks, and have scanned with everything I use today and all say clean. I have the full Norton Systemworks, adaware, used Trendmicro online, spybot. nothing. all clear. Link to comment Share on other sites More sharing options...
JDPower Posted October 1, 2006 Share Posted October 1, 2006 Aren't you missing one of the other possible causes: Last night I started ccleaner and left (my daughter was coming to use the computer... ...I sign on today and here is what is gone Link to comment Share on other sites More sharing options...
TheOdds Posted October 2, 2006 Share Posted October 2, 2006 I even lost CCleaner! Then it couldn't possibly be CCleaner what deleted those files. CCleaner can't delete itself while it's runing. Link to comment Share on other sites More sharing options...
arizonabay Posted October 2, 2006 Share Posted October 2, 2006 say or believe what you want. I am a super fan of CCleaner. The files were SHOWN as being deleted by CCleaner on Norton GoBack (each file shows what deleted it, each file said CCleaner). My daughter touched nothing, it was in the process, and done by the time she sat. She did nothing but close it and log me off. Link to comment Share on other sites More sharing options...
TheOdds Posted October 4, 2006 Share Posted October 4, 2006 say or believe what you want. Same goes to you pal. I am a super fan of CCleaner. The files were SHOWN as being deleted by CCleaner on Norton GoBack (each file shows what deleted it, each file said CCleaner). I have never heard of Norton GoBack before, but if it can show the files what CCleaner deleted, could you post a screenshot what show some of those files or even better if Norton GoBack keeps logs post a full log what show all the files. It could help to explain what vent wrong. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 4, 2006 Moderators Share Posted October 4, 2006 I need to say... I was searching google for this issue, found this and immediately registered to post. I have used ccleaner for over a year and absolutely love it. Last night I started ccleaner and left (my daughter was coming to use the computer, she knows to finish it) I have used CCleaner at least 100 times. I sign on today and here is what is gone 90% desktop items all computer/system settings all restore points all documents all pictures 95% of installed programs huge data files for my work all work invoices and billing I even lost CCleaner! and I have spent all day today trying to get this stuff back, and havent gotten ANY of it. System restore - 4 times, unable. There are no restore files. Norton go back. shows 30,000+ files, I select them and hit restore, leave it for awhile, come back, it says all but maybe 20 were restored, restart computer, exactly the same. and now, when I bring up Nortons go back, the files arent there any more, because it says they were restored, so I guess they got lost in cyberspace? I am truly baffled by this. As long as I have used this and losing SO MUCH and cant find any help. I will keep checking in case any one comes up with anything. Also, I have scanned for trojans, viruses, spyware, etc ALMOST every day for the last 3 weeks, and have scanned with everything I use today and all say clean. I have the full Norton Systemworks, adaware, used Trendmicro online, spybot. nothing. all clear. Hello arizonabay, Sorry to read about your problem with your lost (precious) files and inability to restore. I did a little look around google as well and found quite a few folk have had problems with norton go back. In quite a few mentions, some users said about the fact that it sometimes erases system restore points, so if it is doing the restore it may destroy them itself. Also it is fiendishly difficult to uninstall (as are most norton products). There is also the possibility that norton go back decided your c drive was in danger and would have taken certain steps on the push of one button. Could this have happened? I am in no way saying you are not telling the truth as you see it , but please consider that other possibilities may have caused this. By the way on one site a frantic user posted a Ctrl+Alt+G fix that is supposed to disable go back, he was thanked a lot for this!! May I ask why you felt the need to scan for trojans etc every day for the last 3 weeks? Was your system sluggish? I wish you the best of luck in solving your problem. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
arizonabay Posted October 5, 2006 Share Posted October 5, 2006 I have never used Norton Goback before this incident, and as a matter of fact, almost forgot about it being a part of the security system.. It has been installed on my computer for 3+ years, so what are the odds the program chose to do this now, at the exact same time I ran CCleaner, having never used Goback or even opening it until a day after this happened? I had scanned everyday because I had put everything on autoscan. Just forget it. Half here are insistent it was NOT CCleaner that deleted them when I saw the list myself with CCLeaner name listed next to each file, and the other half think I'm just trying to say something bad about the program in general. Neither of which is true. As far as "users said about the fact that it sometimes erases system restore points...." Norton GoBack RECOVERS files as they are deleted and holds them in case you need to 'GoBack'.... why would it delete the restore points, only to hold them and show them to me in the list of 33,000 files it had on hand to be restored? "There is also the possibility that norton go back decided your c drive was in danger" GoBack does not does not scan randomly for virus intrusion or disks being in 'danger'. If people were saying it was deleting files, maybe they didnt understand how it works or what it is. Or maybe they are the usual gang of Amazon spammers bashing products to boost another products sales. Who knows. Why would it delete a few specific system restore points, when the deleted files would be right there on the GoBack utility waiting for you to click and restore them? As far as posting the screenshots as the above poster asked..... maybe you missed this part in the ORIGINAL post..... "Norton go back. shows 30,000+ files, I select them and hit restore, leave it for awhile, come back, it says all but maybe 20 were restored, restart computer, exactly the same. and now, when I bring up Nortons go back, the files arent there any more...." Funny how the original guy shut up and he got left alone. The more I talk, the more I get unkind replies. If anything, when I saw someone else had the exact same problem within a few days of mine, I thought maybe this was a brand new threat just starting to be recognized. I was never coming here to trash a product or accuse anyone of anything. I will still use CCleaner. I was hoping I could share ideas with the original guy in case either of us found something to recover these files, or to let the Moderators know and see if they were familiar with this in case they had a solution. I realize that with probably millions of users, 2 incidents are going to be looked at suspiciously and most will assume it was something we actually did seperate from CCleaner. Fine. Sorry I looked for help. Link to comment Share on other sites More sharing options...
TheOdds Posted October 5, 2006 Share Posted October 5, 2006 Just trying to figure out what happened. Ok let's try this. I asume you haven't installed CCleaner after the incident. If so CCleaner setting probably still are in windows registry untouched, could post those settings here. If you don't know how to do it... Click Start, click Run, type regedit in the Open box, and then click OK. Locate the following registry key: HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner\Options Click the Options key, and then click Export Registry File on the Registry menu. Enter a name and location for the saved registry file, and then click Save. (After that you can delete the CCleaner key if you want.) Attach the the registry file you saved to your reply. Link to comment Share on other sites More sharing options...
arizonabay Posted October 21, 2006 Share Posted October 21, 2006 Just trying to figure out what happened. Ok let's try this. I asume you haven't installed CCleaner after the incident. If so CCleaner setting probably still are in windows registry untouched, could post those settings here. If you don't know how to do it... Click Start, click Run, type regedit in the Open box, and then click OK. Locate the following registry key: HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner\Options Click the Options key, and then click Export Registry File on the Registry menu. Enter a name and location for the saved registry file, and then click Save. (After that you can delete the CCleaner key if you want.) Attach the the registry file you saved to your reply. Key Name: HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner\Options Class Name: <NO CLASS> Last Write Time: 9/17/2006 - 6:46 PM Value 0 Name: Language Type: REG_SZ Data: 1033 Value 1 Name: BackupDir Type: REG_SZ Data: C:\Documents and Settings\Owner\My Documents Value 2 Name: UpdateCheck Type: REG_SZ Data: 0 Value 3 Name: SecureDeleteType Type: REG_SZ Data: 0 Value 4 Name: SecureDeleteMethod Type: REG_SZ Data: 0 Value 5 Name: HideWarnings Type: REG_SZ Data: 0 Value 6 Name: DelayTemp Type: REG_SZ Data: 0 Value 7 Name: AutoClose Type: REG_SZ Data: 0 Value 8 Name: BackupPrompt Type: REG_SZ Data: 0 Value 9 Name: IEDetailed Type: REG_SZ Data: 1 Value 10 Name: CookiesToSave Type: REG_SZ Data: Value 11 Name: CustomFolders Type: REG_SZ Data: Value 12 Name: CustomFiles Type: REG_SZ Data: Value 13 Name: WINDOW_MAX Type: REG_SZ Data: 1 Value 14 Name: (App)Temporary Internet Files Type: REG_SZ Data: True Value 15 Name: (App)Cookies Type: REG_SZ Data: True Value 16 Name: (App)History Type: REG_SZ Data: True Value 17 Name: (App)Recently Typed URLs Type: REG_SZ Data: True Value 18 Name: (App)Delete Index.dat files Type: REG_SZ Data: True Value 19 Name: (App)Last Download Location Type: REG_SZ Data: True Value 20 Name: (App)Autocomplete Form History Type: REG_SZ Data: True Value 21 Name: (App)Recent Documents Type: REG_SZ Data: True Value 22 Name: (App)Run (in Start Menu) Type: REG_SZ Data: True Value 23 Name: (App)Search Assistant Autocomplete Type: REG_SZ Data: True Value 24 Name: (App)Other Explorer MRUs Type: REG_SZ Data: True Value 25 Name: (App)Empty Recycle Bin Type: REG_SZ Data: True Value 26 Name: (App)Temporary Files Type: REG_SZ Data: True Value 27 Name: (App)Clipboard Type: REG_SZ Data: True Value 28 Name: (App)Memory Dumps Type: REG_SZ Data: True Value 29 Name: (App)Chkdsk File Fragments Type: REG_SZ Data: True Value 30 Name: (App)Windows Log Files Type: REG_SZ Data: True Value 31 Name: (App)Old Prefetch data Type: REG_SZ Data: True Value 32 Name: (App)Menu Order Cache Type: REG_SZ Data: True Value 33 Name: (App)Tray Notifications Cache Type: REG_SZ Data: True Value 34 Name: (App)Window Size/Location Cache Type: REG_SZ Data: True Value 35 Name: (App)User Assist History Type: REG_SZ Data: True Value 36 Name: (App)IIS Log Files Type: REG_SZ Data: True Value 37 Name: (App)Hotfix Uninstallers Type: REG_SZ Data: True Value 38 Name: (App)Custom Folders Type: REG_SZ Data: True Value 39 Name: (App)Adobe Acrobat Reader 7.0 Type: REG_SZ Data: True Value 40 Name: (App)Google Toolbar Type: REG_SZ Data: True Value 41 Name: (App)Windows Media Player Type: REG_SZ Data: True Value 42 Name: (App)Quicktime Player Type: REG_SZ Data: True Value 43 Name: (App)Office 2003 Type: REG_SZ Data: True Value 44 Name: (App)Macromedia Flash Player Type: REG_SZ Data: True Value 45 Name: (App)MS Management Console Type: REG_SZ Data: True Value 46 Name: (App)MS Wordpad Type: REG_SZ Data: True Value 47 Name: (App)MS Paint Type: REG_SZ Data: True Value 48 Name: (App)Ad-Aware SE Personal Type: REG_SZ Data: True Value 49 Name: (App)MSN Messenger Type: REG_SZ Data: True Value 50 Name: (App)Sun Java Type: REG_SZ Data: True Value 51 Name: (App)RegEdit Type: REG_SZ Data: True Value 52 Name: (App)Google Earth Type: REG_SZ Data: True Value 53 Name: (App)Missing Shared DLLs Type: REG_SZ Data: True Value 54 Name: (App)Invalid File Extensions Type: REG_SZ Data: True Value 55 Name: (App)ActiveX and Class Issues Type: REG_SZ Data: True Value 56 Name: (App)Applications Type: REG_SZ Data: True Value 57 Name: (App)Fonts Type: REG_SZ Data: True Value 58 Name: (App)Application Paths Type: REG_SZ Data: True Value 59 Name: (App)Help Files Type: REG_SZ Data: True Value 60 Name: (App)Installer Type: REG_SZ Data: True Value 61 Name: (App)Obsolete Software Type: REG_SZ Data: True Value 62 Name: (App)Run At Startup Type: REG_SZ Data: True Value 63 Name: (App)Start Menu Ordering Type: REG_SZ Data: True Value 64 Name: (App)MUI Cache Type: REG_SZ Data: True Value 65 Name: (App)Start Menu Shortcuts Type: REG_SZ Data: True Value 66 Name: (App)Desktop Shortcuts Type: REG_SZ Data: True Value 67 Name: (App)Paint Shop Pro 9.0 Type: REG_SZ Data: True Value 68 Name: (App)Paint Shop Pro X Type: REG_SZ Data: True Value 69 Name: (App)WinRAR Type: REG_SZ Data: True Link to comment Share on other sites More sharing options...
TheOdds Posted October 25, 2006 Share Posted October 25, 2006 Hmm everything seems to be OK... unless... Do you remember what version you had. Link to comment Share on other sites More sharing options...
arizonabay Posted October 27, 2006 Share Posted October 27, 2006 v1.28.277 - Updated Hotfix Uninstaller cleaning. - Added secure certificate to the installer. - Improved secure deletion performance. - Fixed a few issues with 64bit OSs. - Fixed checkbox bug on Issue Scanner. - Added Galician Translation. - Minor updates to Arabic and Hebrew. - Minor interface and style update. - Minor performance tweaks. v1.27.260 - Added secure file deletion. - Added Windows HotFix Uninstaller cleaning. - Added optional CCleaner/Yahoo! toolbar. - Updated application icon. - Fixed large file size issue. - Fixed Firefox cookie error. - Restyled Startup program list. - Added cleaning for: Grisoft AVG 7.0, TUGZip, AntiVir Personal Edition, Google Toolbar 4.0 - Updated cleaning for: MSN Messenger, DVD Shrink, Spybot Search and Destroy, Adobe Photoshop CS2. - Updated translations: Hebrew, Romanian, French, German. - Fixed small font issue with symbolic languages. - Minor display fixes. Link to comment Share on other sites More sharing options...
TheOdds Posted October 27, 2006 Share Posted October 27, 2006 Thanks I had an theory what I tested with VMware (just in case), but it didn't do anything. Also it if that would have been the case there would be a lot more people with destroyed systems. Well I am out of ideas. Link to comment Share on other sites More sharing options...
TheOdds Posted November 4, 2006 Share Posted November 4, 2006 http://forum.ccleaner.com/index.php?showtopic=7312 http://forum.ccleaner.com/index.php?act=an...p;f=4&id=18 Make sure your TMP and TEMP environment variables are ok. Link to comment Share on other sites More sharing options...
arizonabay Posted November 6, 2006 Share Posted November 6, 2006 http://forum.ccleaner.com/index.php?showtopic=7312 http://forum.ccleaner.com/index.php?act=an...p;f=4&id=18 Make sure your TMP and TEMP environment variables are ok. Thank you so much Odds for showing me someone else was having the same problem. BIG hugs! Link to comment Share on other sites More sharing options...
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