NancyLee Posted January 24, 2020 Share Posted January 24, 2020 I have had a stroke, and don't know the email address nor the key I used when I bought CCleaner Pro. The subscription fee appeared on my bank statement. How do I cancel my subscription without that info? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted January 25, 2020 Moderators Share Posted January 25, 2020 2 hours ago, NancyLee said: I have had a stroke, and don't know the email address nor the key I used when I bought CCleaner Pro. The subscription fee appeared on my bank statement. How do I cancel my subscription without that info? I'll pass this up to the Piriform team so they see it, and contact you. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted January 27, 2020 Share Posted January 27, 2020 Hi Nancy, we're sorry to hear about this. You can drop our team an email on support@ccleaner.com and they can look into this for you. Hope this helps . Link to comment Share on other sites More sharing options...
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