Markj Posted January 6, 2020 Share Posted January 6, 2020 I have used c cleaner for 10 + years. I can not retrieve these files. The side by side configuration is incorrect. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted January 6, 2020 Moderators Share Posted January 6, 2020 You need to expand on what the problem is. What files? Ccleaner doesn't, by default, touch documents or downloads. What is a side by side configuration? What do you mean it's incorrect? Also what version of windows and ccleaner (don't say latest, it means nothing, please give a version number located at the top of the ccleaner window. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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