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Claudine

Claudine

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I paid for Ccleaner Professional but did not realise I had not chosen it for my Mac, instead I paid for Windows. Consequently I am unable to download what I have paid for. I have found no way of sorting this. Can you help please.

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You will need to contact support and tell them what has happened, they should change it for you with no fuss.

There is a form you can fill in here: https://support.piriform.com/hc/en-us/requests/new

Alternatively you can email your support question to: support@ccleaner.com

Give them details of you invoice number. etc. - (Don't put anything like that on this forum where everyone can see it though).

I've moved this thread into the 'CCleaner for MAC' forum.

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Hi Claudine, please contact our support team using the information above and the support team will generate the correct license key for you. I have also let the team know to expect a ticket from you. Please do check the spam folder for communications from us. Thanks! 😊

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