Company now suspect

[kohleran]

I bought the renewal, and it doesn't register. I've got my invoice in mail and everything except a 4x4 code to register the product. Company says it isn't showing up on my registered page. I have the deduction from paypal and invoice from them.

I try to log in and can not. And this is what is really suspect. I click on forgot password (in case the password I am using is wrong), and it repeatedly comes with We're sorry, the page your blah blah blah. Would you like to return to these pages? The pages are sales sites, not a log in type.

It is very fishy. I've used their products for years and paid them the past 3, but after this rip off, it will be the last. If I didn't know the company at all, I would be 100 percent convinced it was a scam due to the password thing alone.

 

....

I've once again contacted their support. Previous emails were rebuffed with Order Overview information which shows the previous years but not my purchase in November of 2019. So this time, I've included pdf files proving the purchase both from them and from paypal. We will see.

... 

Here is the fishy password thing:

Sorry, the page you're looking for can't be found

If you were looking to download CCleaner then click here

Or Defraggler then click here

Or Recuva then click here

Or Speccy then click here

Or return to the homepage

Edited December 5, 2019 by kohleran

[kohleran]

I don't know. I can use the software. So I guess it doesn't matter. It says Product status: Expired. It doesn't show on my orders with the company. So something is off. Probably should have just continued to work with them on it instead of venting on here.

______________

Yes. The last email sent with the pdf attachments did the trick. The issue has been resolved. At least my issue with the license. The website password thing, I don't know. Anyway, Sorry to have posted here. Feel free to delete this thread.

Edited December 6, 2019 by kohleran

[Andavari]

I'll point a Piriform admin employee to your topic so they can help sort it out.

[Guest Sandra CCleaner]

Hi @kohleran, thanks for reaching out to us and I'm glad that our support team has been able to resolve the license renewal error. 

Our login page is currently unavailable, thus the 404 error. I am following up with the relevant team to improve the messaging on the page as I can see how it can be confusing to users - thank you for your feedback on this .