uninstalling ccleaner

[punzt]

I've had ccleaner for years but was recently advised by my computer guru to remove it in favour of another. But it won't be removed. The green bar starts, scrolls along for a few mm then just hangs there. This is after 1½hrs. No movement.

 

 

Help!

 

I have an Acer Aspire which thus far appears to be working okay

Edited November 18, 2019 by punzt

[nukecad]

I note that you have the 'Technician Edition' installed, did your "guru" install that for you?

That's a special business version for computer technicians - it's not something we would normally see on the user forum so I'm not sure whether you would need special steps to uninstall it.

Edit - I've asked the question of the Piriform staff.

[punzt]

Hadn't noticed that! I know I had a prescription account. My chap had nothing to do with it except he installed Malwarebytes and advised me to dump Ccleaner as they might clash.

I would have contacted Piriorm but had been unable to find any contact info. Can you help there?

[hazelnut]

12 minutes ago, punzt said:

 

I would have contacted Piriorm but had been unable to find any contact info. Can you help there?

https://support.piriform.com/hc/en-us/requests/new

or

support@ccleaner.com

[nukecad]

As Hazelnut has said the staff have advised that you contact support seeing as it is a special business version.

I'd note a couple of things:

1. The Technicians edition is not cheap, you may be better (your pocket will be) with a home version either a PRO subscription or simply the Free version.
2. Malwarebytes will not clash with CCleaner or vice-versa, they do entirely different jobs. (I'm not sure why your chap thought that they might clash?).

MB is an Anti-Malware/Anti-Virus/Anti-Ransomware application it does not clean junk files, - CCleaner is a junk cleaner it does not protect against malware.
I have both on my machine, as do many others, without any problem.