JayH Posted November 13, 2019 Share Posted November 13, 2019 Hello all. I just purchased ccleaner for my Samsung Galaxy 8. I was through granting permissions and the last screen I saw was a ccleaner screen for hibernating apps. I clicked proceed waited and then my screen went black. I tried to restart it by pressing the power button for 5-7 seconds but it did nothing. If I plug the charger in I get a beep sound but that's about it. Sometimes when I unplug it I get a beep sound. I am getting notification sounds. My screen is black. Please help! Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 13, 2019 Moderators Share Posted November 13, 2019 Moved to ccleaner android board ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
JayH Posted November 13, 2019 Author Share Posted November 13, 2019 Thank you for your response. I think ccleaner ought to make these changes internally. There wasn't any cautionary dialog during the cleaning. Anyway, I went to youtube and did a search for manually removing the battery from an S8. I did so and was able to reboot it this way. It works fine now. Again, thanks for getting back to me. Link to comment Share on other sites More sharing options...
JayH Posted November 19, 2019 Author Share Posted November 19, 2019 I spoke too soon. My phone is either continuing to turn itself off, or is possibly just turning off the screen which is rendering it useless, or some combination of the two. It cut out on me while I was using it's navigation over the past weekend and just cut off at a 44% battery level now. I can sometimes restart it sometimes not but I am getting tired of disconnecting the battery. This was a wonderful phone prior to installing ccleaner. If only ccleaner would fix it for me. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now