Antonio Martin Posted November 13, 2019 Share Posted November 13, 2019 Hello. I am a registered user of the latest version of CCleaner Professional 64b (V5.63.7540) Below you can see the data my computer*. Every time I activate the disk analyzer, it starts analyzing, but suddenly the program closes and turns off CCleaner. All other functions work perfectly. Is there a solution for this? Thank you. *Working on Surface 4 with Widows 10 pro 64b Intel Core i5 @ 2.40GHz Translated with www.DeepL.com/Translator Link to comment Share on other sites More sharing options...
GAT Posted December 30, 2019 Share Posted December 30, 2019 I have exactly the same problem for my 64b Windows 10 family desktop PC. As indicated above, the rest of CCleaner is operating properly but when I attempt to use the Disk Analyzer function, it fails to open and ultimately closes down the entire program. I purchased CCleaner because the program includes a Disk Analyzer function. So I'm not a happy camper... especially if it can't be fixed. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 31, 2019 Moderators Share Posted December 31, 2019 8 hours ago, GAT said: I purchased CCleaner because the program includes a Disk Analyzer function. So I'm not a happy camper... especially if it can't be fixed. Since you paid for it, you have priority access to the developers https://support.piriform.com/hc/en-us/requests/new or by email support@ccleaner.com . ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
GAT Posted December 31, 2019 Share Posted December 31, 2019 Thanks, Nergal, that is exactly what I did. They are working on it. Link to comment Share on other sites More sharing options...
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