BABYPULL Posted November 10, 2019 Share Posted November 10, 2019 I just purchased the cleaner professional two days ago, I checked my bank account an the money has been sent however I keep getting renewal messages. WHY? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 10, 2019 Moderators Share Posted November 10, 2019 There's currently a mistake in the license server causing these popups. The moderation staff has informed the admin of this, though we've yet to hear back from them on the status of the problem. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted November 10, 2019 Admin Share Posted November 10, 2019 After a few weeks of peace the licence server has been experiencing intermittent problems again over the past couple of days. Replacement server has been set up, we're just about ready to cut over and hope to get this sorted out soon before we all go insane. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
InSync Posted November 11, 2019 Share Posted November 11, 2019 notices of this problem should have been sent to affected customers. You certainly don't have a problem sending out when billing is due! Link to comment Share on other sites More sharing options...
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