Kenneth Williams Posted November 9, 2019 Share Posted November 9, 2019 Why do I keep getting charged every month. I do not remember agreeing to this charge and can not find anything in my bills that say how much the total will be or for how long only that it is multiple payments. Every notice I get looks like I'm renewing my subscription again. I like your product but I need someone to contact me to help me understand what is going on. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 9, 2019 Moderators Share Posted November 9, 2019 Another moderator has pointed the developers to this thread. you shouldn't, to my knowledge, be being charged like that. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Kenneth Williams Posted November 9, 2019 Author Share Posted November 9, 2019 Thanks Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted November 11, 2019 Share Posted November 11, 2019 On 09/11/2019 at 12:09, Kenneth Williams said: Why do I keep getting charged every month. I do not remember agreeing to this charge and can not find anything in my bills that say how much the total will be or for how long only that it is multiple payments. Every notice I get looks like I'm renewing my subscription again. I like your product but I need someone to contact me to help me understand what is going on. Hi Kenneth, we don't charge monthly for our subscriptions - its an annual, one-off charge. This looks like an error and I'm sure we can fix this. Please can you drop a line to our Helpdesk on support@ccleaner.com and they will be able to investigate this further and track what went wrong? Please give me a shout when you've contacted them and I will be able to flag it up to the team. Thanks! Link to comment Share on other sites More sharing options...
Kenneth Williams Posted November 13, 2019 Author Share Posted November 13, 2019 Thanks for trying to help but I cannot find any helpdesk at support@ccleaner.com. I keep getting FAQ's page and when I try to login to contact someone I get page does not exists. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted November 13, 2019 Admin Share Posted November 13, 2019 15 minutes ago, Kenneth Williams said: Thanks for trying to help but I cannot find any helpdesk at support@ccleaner.com. I keep getting FAQ's page and when I try to login to contact someone I get page does not exists. You can send an email to support@ccleaner.com or visit https://support.ccleaner.com and click on "Submit a Request" in the top right-hand corner. You do not need to log in - please ignore that button. I took a quick look myself though and noticed that you seem to have bought three separate copies of CCleaner Professional Plus at some point. Since each one covers 3PCs, I am guessing that you don't need all of them. Email support and they'll cancel any surplus ones that you aren't using and either refund you for them or credit the licence time to the one you are using, as you prefer. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Kenneth Williams Posted November 13, 2019 Author Share Posted November 13, 2019 Well I finally found the link in very small print in a small print paragraph. They need to make it easier to find the link for support. The email has been sent. Link to comment Share on other sites More sharing options...
Kenneth Williams Posted November 13, 2019 Author Share Posted November 13, 2019 Thanks again. When I got to the page I didn't realize that was a link to send the request. I'll send another as you requested because you are correct I only need ccleaner for three PC's Link to comment Share on other sites More sharing options...
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