Gary Sokolik Posted November 7, 2019 Share Posted November 7, 2019 Members 0 2 posts Report post Posted Monday at 08:21 problem with CCleaner on my PC. I save the cookies for my bank (in options/cookies) so that I don't have to get a code from the bank each time I want to log onto my account but it doesn't work and I have to get a new code each time. What's up?? What am I doing wrong? or does this feature just not work? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 7, 2019 Moderators Share Posted November 7, 2019 Is this a pc or a mac. You keep posting in mac board but saying pc. If pc I can move it to the correct location, but it's impossible to even begin to answer until that basic fact is settled as they are too dissimilar in how to troubleshoot. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Gary Sokolik Posted November 8, 2019 Author Share Posted November 8, 2019 Pretty sure I said "on my PC". Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 9, 2019 Moderators Share Posted November 9, 2019 2 hours ago, Gary Sokolik said: Pretty sure I said "on my PC". Ok, i'll move it then ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 9, 2019 Moderators Share Posted November 9, 2019 See here for some suggestions that I gave to another user yesterday about this banking code issue:https://forum.piriform.com/topic/55986-ccleaner-deletes-login-details-dutch-rabo-bank/?tab=comments#comment-312107 *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 9, 2019 Moderators Share Posted November 9, 2019 Thought of something. Are you using easyclean (or healthcheck) part of ccleaner or custom clean? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Gary Sokolik Posted November 11, 2019 Author Share Posted November 11, 2019 Nergal: Using Easy clean on CCleaner. Link to comment Share on other sites More sharing options...
Gary Sokolik Posted November 11, 2019 Author Share Posted November 11, 2019 Nukecad: Thanks for the tips, but no luck. The bank's tech help desk gave me the exact wording of the cookies (they are called cookies) and I have correctly put them (there are two files) in the options/cookies column to keep, but it doesn't work and I still have to each time get a code from the bank to access my bank account after running CCleaner. Looks like I'm not the only one with this problem. How can I contact Piriform?? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 11, 2019 Moderators Share Posted November 11, 2019 1 hour ago, Gary Sokolik said: Nergal: Using Easy clean on CCleaner. That's why, easy clean ignores settings and checkboxes. Try custom clean and see if the same happens. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Gary Sokolik Posted November 12, 2019 Author Share Posted November 12, 2019 Nergal: Thanks. I took you advice and tried custom clean. It worked - I could access my bank account without getting a bank code. You da man!!! Link to comment Share on other sites More sharing options...
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