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CCleaner Cloud Add Endpoints unavailable

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Closing in on 2 weeks now, upon signing in for my daily work on client computers-patch management mostly, I get a pop up stating that "current maintenance is working on a bug and that adding new endpoints will not be available".. I thought, ok not a problem.. thinking this was a temporary problem.. like an hour or two and maybe 6... on the 8th day I contacted tech support and received a response within 24 hours stating they were aware of this problem and are currently working on it with no timeframe as to when it might be fixed. I was then asked if I would like to be notified when it was fixed? Well, lets see, I can't do my work on any new endpoints so forget about getting any new business.. yes of course I want to know when it will be fixed. In the same email it also stated that the accounts department would be contacting me with regards to remuneration??

So now going on 2 weeks, I'm left scrambling and searching for a patch management system that is going to be more reliable that won't break the bank on this 1 man fix it show. As it is now they have me by the short ones and my business will suffer if I can't add new endpoints.   I would love to know if this is a global event whereas everyone using ccleaner cloud has the same problem or if it is random. Also, I would love to hear of any alternatives that are available. I'm looking but so far other services either do much more and cost 3 times or more than ccleaner cloud or they do less and still cost more. 

 

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Thanks for getting in touch. At the moment this is affecting all customers, not just your account. We kindly ask for your patience on this and will update you on our progress as soon as possible.

Your existing endpoints should be working as normal, but new installers are not able to be generated currently. 

I will make a comment on your support ticket to ensure they reach out to you soon.

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Now at least 2 weeks since this issue occurred and have several machines out there not supported.  Good communication is a fundamental of good business and Piriform are NOT delivering.  No advice at all when I log in as to why it isn't available, what's being done about it, progress and timelines.  Even if the timeline isn't known at least share that with the community of users.....

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I am wondering if anyone has any recommendations to other software that is directly comparable to Cleaner? After convincing my CFO to allow me to buy 160 licenses, I am being made to look like a fool. I will be demanding a refund and switching to a different piece of software. 

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2 hours ago, Daniel Gonzalez said:

I am wondering if anyone has any recommendations to other software that is directly comparable to Cleaner? After convincing my CFO to allow me to buy 160 licenses, I am being made to look like a fool. I will be demanding a refund and switching to a different piece of software. 

Alernatives are Not something that will be suggested here, this is an official company website.

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I allowed them a month and after still being told they have no idea how much longer I requested a full refund. They just wanted confirmation that I had closed my account and they issued a full refund. I spent the month researching and ended up with {edited - Nukecad} as my best choice. Loving it so far as it foes so much more for about the same or less than what I paid for.

EDIT- Alernatives are Not something that will be suggested here, this is an official company website.

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