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Ccleaner999

Ccleaner installer crashes

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Using Ccleaner free version on Win 8.1 notebook computer.   Has worked for years.  Tried to install v 5.63 update and now will not install.  Ccleaner installer crashes and will not install.  If ask Windows to look for solution online, no results found and install screen disappears.   Here is text of error message.   Have tried rebooting tried old v 5.62 but nothing works.

error msg:

roblem signature:
  Problem Event Name:    APPCRASH
  Application Name:    ccsetup563.exe
  Application Version:    5.63.0.7540
  Application Timestamp:    5682fc79
  Fault Module Name:    atcuf32.dll
  Fault Module Version:    1.28.222.0
  Fault Module Timestamp:    5d874f64
  Exception Code:    c0000005
  Exception Offset:    00002d8e
  OS Version:    6.3.9600.2.0.0.768.101
  Locale ID:    1033
  Additional Information 1:    5861
  Additional Information 2:    5861822e1919d7c014bbb064c64908b2
  Additional Information 3:    cd0a
  Additional Information 4:    cd0a80193057b6700315b073cbdbbaf5

 

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Someone else reported the same error on Wednesday.

That was caused by BitDefender blocking the 'Standard' installation. ( That 'Fault mode name' atcuf32.dll is a BitDefender file/filter).
It appears that BitDefender does not like v5.63 for some reason.

That member used the 'Slim' installer to sucessfully install CCleaner v5.63.

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I was the one who reported the problem the other day. I thought the problem might be Windows 7, but I use BitDefender too so this is obviously the cause. Unfortunately, I do  not know what the "Slim" installer is. Can I download it from the internet?

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46 minutes ago, Marianne Ridley said:

I was the one who reported the problem the other day. I thought the problem might be Windows 7, but I use BitDefender too so this is obviously the cause. Unfortunately, I do  not know what the "Slim" installer is. Can I download it from the internet?

https://www.ccleaner.com/ccleaner/builds

Look for the slim build (last one in list)

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1 hour ago, Marianne Ridley said:

I was the one who reported the problem the other day. I thought the problem might be Windows 7, but I use BitDefender too so this is obviously the cause. Unfortunately, I do  not know what the "Slim" installer is. Can I download it from the internet?

I was actually thinking of MonkeyTech's posts here, which reported the same atcuf32.dll error as above.
https://forum.piriform.com/topic/55892-upgrading-issue/?tab=comments#comment-311871

However if you also have BitDefender then yours could well be the same issue and downloading/installing the Slim version should also work for you.

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