Jump to content
CCleaner Community Forums
Sign in to follow this  
sheera711

Offline

Recommended Posts

I think you are using the new Health Check feature. The last 2 sections need to connect to the Piriform server to work properly.

That message means that it cannot connect to the Piriform server for some reason and not that your internet is not working.

Yes it is a confusing message and they have promised to change it.

Share this post


Link to post
Share on other sites
11 minutes ago, nukecad said:

I think you are using the new Health Check feature. The last 2 sections need to connect to the Piriform server to work properly.

That message means that it cannot connect to the Piriform server for some reason and not that your internet is not working.

Yes it is a confusing message and they have promised to change it.

Thank You! I purchased the full version. I hope they fix it soon! :)

Share this post


Link to post
Share on other sites

You may want to check your firewall settings to make sure that it is not your computer that is blocking the connection.

We have been told by Admin in another thread that you should specifically check that the 'healthcheck.ccleaner.com' web service is allowed through your firewall.

Share this post


Link to post
Share on other sites

I'm having this same problem. I've checked the firewall settings (I have BitDefender) and everything seems good. I don't have "healthcheck.ccleaner.com" or a blue ccleaner cloud icon anywhere, though. Nothing to debug and nothing needs changing, but it still says I'm offline.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

×
×
  • Create New...