shoobs 0 Report post Posted October 16 I can't download free CCLEANER. After the security scan, CCLEANER won't download. I tried turning off my virus protection. It started when I was told an upgrade was available. I could not upgrade so I removed the CCLeaner I had and now cannot download. Quote Share this post Link to post Share on other sites
Andavari 1 Report post Posted October 16 It's a new version so it may take antivirus companies a few hours or perhaps up to 2 or 3 days to update their definition files to not create a "false positive." For future reference: You don't need to remove a previous version of CCleaner to update/upgrade to the newest version. Unless you're having a specific rare issue that requires uninstalling to do a clean/fresh install it's unnecessary. It's typically better to just install a new version over any old pre-existing version, that way all of your user selected settings will remain fully intact. Quote Share this post Link to post Share on other sites
shoobs 0 Report post Posted October 16 2 hours ago, Andavari said: It's a new version so it may take antivirus companies a few hours or perhaps up to 2 or 3 days to update their definition files to not create a "false positive." For future reference: You don't need to remove a previous version of CCleaner to update/upgrade to the newest version. Unless you're having a specific rare issue that requires uninstalling to do a clean/fresh install it's unnecessary. It's typically better to just install a new version over any old pre-existing version, that way all of your user selected settings will remain fully intact. Quote Share this post Link to post Share on other sites
shoobs 0 Report post Posted October 16 Thank you very much for the reply. So are you saying I should be able to install CCleaner in a few days. Any suggestions if I can't? Should I have to turn off my Defender anti-virus to install it? Quote Share this post Link to post Share on other sites
hazelnut 2 Report post Posted October 17 Try installing the SLIM build from here, it works for many people when they have problems downloading. https://www.ccleaner.com/ccleaner/builds Quote Share this post Link to post Share on other sites
Andavari 1 Report post Posted October 17 6 hours ago, shoobs said: Thank you very much for the reply. So are you saying I should be able to install CCleaner in a few days. Any suggestions if I can't? Should I have to turn off my Defender anti-virus to install it? Like Hazelnut stated try the Slim build, it's usually less likely to cause a false positive. You might not have to wait a few days, personally I'd try the download again after a few hours. On my Win10 system Windows Defender didn't detect anything when I downloaded the Portable ZIP version. Edit: I'd recommend not turning off your antivirus protection too much else to go wrong with it off just to update a software. Quote Share this post Link to post Share on other sites
shoobs 0 Report post Posted October 21 Thank you to everyone for the help! Quote Share this post Link to post Share on other sites
