shoobs Posted October 16, 2019 Share Posted October 16, 2019 I can't download free CCLEANER. After the security scan, CCLEANER won't download. I tried turning off my virus protection. It started when I was told an upgrade was available. I could not upgrade so I removed the CCLeaner I had and now cannot download. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted October 16, 2019 Moderators Share Posted October 16, 2019 It's a new version so it may take antivirus companies a few hours or perhaps up to 2 or 3 days to update their definition files to not create a "false positive." For future reference: You don't need to remove a previous version of CCleaner to update/upgrade to the newest version. Unless you're having a specific rare issue that requires uninstalling to do a clean/fresh install it's unnecessary. It's typically better to just install a new version over any old pre-existing version, that way all of your user selected settings will remain fully intact. Link to comment Share on other sites More sharing options...
shoobs Posted October 16, 2019 Author Share Posted October 16, 2019 2 hours ago, Andavari said: It's a new version so it may take antivirus companies a few hours or perhaps up to 2 or 3 days to update their definition files to not create a "false positive." For future reference: You don't need to remove a previous version of CCleaner to update/upgrade to the newest version. Unless you're having a specific rare issue that requires uninstalling to do a clean/fresh install it's unnecessary. It's typically better to just install a new version over any old pre-existing version, that way all of your user selected settings will remain fully intact. Link to comment Share on other sites More sharing options...
shoobs Posted October 16, 2019 Author Share Posted October 16, 2019 Thank you very much for the reply. So are you saying I should be able to install CCleaner in a few days. Any suggestions if I can't? Should I have to turn off my Defender anti-virus to install it? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 17, 2019 Moderators Share Posted October 17, 2019 Try installing the SLIM build from here, it works for many people when they have problems downloading. https://www.ccleaner.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted October 17, 2019 Moderators Share Posted October 17, 2019 6 hours ago, shoobs said: Thank you very much for the reply. So are you saying I should be able to install CCleaner in a few days. Any suggestions if I can't? Should I have to turn off my Defender anti-virus to install it? Like Hazelnut stated try the Slim build, it's usually less likely to cause a false positive. You might not have to wait a few days, personally I'd try the download again after a few hours. On my Win10 system Windows Defender didn't detect anything when I downloaded the Portable ZIP version. Edit: I'd recommend not turning off your antivirus protection too much else to go wrong with it off just to update a software. Link to comment Share on other sites More sharing options...
shoobs Posted October 21, 2019 Author Share Posted October 21, 2019 Thank you to everyone for the help! Link to comment Share on other sites More sharing options...
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