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Meg21

Scan stopping at 76%

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Just downloaded CCleaner and run the scan - it has stuck at 76%. Cancelled and started again a few times and it stops at 76% every time. Can anyone help?

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Is there any indication of what file/category it is sticking on?

If you use Custom Clean then it should be written just below the green progress bar.

If you use Easy Clean it should be written underneath each of the 2 icons.

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Hi, Thanks for replying.

 

It's stuck on 

Google Chrome

Internet Cache

/users/myname/Library/Application Support/Google/Chrome/Default/E.....

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I'm not sure why CCleaner is getting stuck there but I would try cleaning the cache from within Chrome itself to see if it clears the blockage.

See this for how to do that https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

I do think/recall that there can be a problem with 'compact database' in Chrome that only Chrome itself can clear.

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Is chrome still running in the background, check your task manager for any chrome.exe or plugin container.

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