Jump to content
CCleaner Community Forums
greta23

cleaner.exe has stopped working

Recommended Posts

Today I downloaded v5.62.7538 (03 Oct 2019) of CCleaner. I ran a few tests (with default settings). When finished I found a dialogue box with an error message. I couldn't recall this message but afterwards I found the wellknown "cleaner.exe has stopped working".

I then tried to restore the back-up file created before I ran the registry check. Error message: C:\Users\Greta\Desktop\cc_20191006_124405.reg  cannot be imported. An error occurred while trying to get in touch with the registry.

Anyone who could advise on what to do?

/Greta

Edited by greta23

Share this post


Link to post
Share on other sites

Anyone who could help? CCleaner seems not to work at all since Oct 03 as it cannot be started. Is there any way to make my changes "undone"?

/Greta

 

Share this post


Link to post
Share on other sites

I would suggest that you install the latest version which is 5.63. (Uninstall 5.62 first if needed from the Windows settings or control panel).

There has been an important change to security so even if you weren't having a problem with 5.62 then you should update it to 5.63 anyway.

PS. Don't use the registry cleaner as a regular tool, it is not meant for that,  will not 'speed-up' your computer,  and can cause it to not work right. It is a specilist tool for use to try and repair a broken computer.

Please come back if you need more help installing 5.63.

Share this post


Link to post
Share on other sites

Thanks a lot, nukecad! I succeeded to run the Ccleaner scans (I did avoid the Registry Cleaner, however). But afterwards I had the same problem, having problems to launch the program! Do you have any ideas?

Share this post


Link to post
Share on other sites

Can you give more details of the problem you are having launching the programme?

A screenshot or even a description of the error message should help.

Share this post


Link to post
Share on other sites
20 hours ago, nukecad said:

Can you give more details of the problem you are having launching the programme?

A screenshot or even a description of the error message should help.

It now looks as if it is working. I also upgraded the free CCleaner. Thank you for your help. Hope to get more help if I get future problems!

Share this post


Link to post
Share on other sites

The ones that fix themselves are the easiest. :D

Share this post


Link to post
Share on other sites

I have now a new problem. When I launch CCleaner.exe I get an error message: "The instruction at 0x7714b746 referred to the memory at 0xffffffff. Impossible to carry out a memory measure. The following error was returned: The memory could not be read.

Press enter if you want to end the program."

Could you or anyone else help me?

Share this post


Link to post
Share on other sites

For anyone reading this I've answered in another thread where greta posted.

It may be a BitDefender clash- but I think it's more likey because she used the registry cleaner. I say how to restore the registry backup in that other thread.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...