EduardoJuan Posted September 30, 2019 Share Posted September 30, 2019 Error: "The application has failed to start because the side by side configuration is incorrect please see the application event log or use the command line sxstrace.exe tool for more detail" Would appreciate a solution Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 1, 2019 Moderators Share Posted October 1, 2019 Had CCleaner been running normally for you before this happened? Did it happen when you were installing it? Do you have all the latest updates for Windows 10? Have you tried using another installer, the SLIM build from this page? https://www.ccleaner.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 1, 2019 Moderators Share Posted October 1, 2019 This error is usually a problem with a Visual C++ redistributable, (some have also reported that it often happens with a corrupted Chrome browser, usually following an update to Chrome, and reinstalling Chrome fixes it). See this for more info on how to fix it (Method 2): https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-error-the-application-has-failed-to/5c6a015e-4162-491d-b7d9-f3b13612e304?auth=1 *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
EduardoJuan Posted October 2, 2019 Author Share Posted October 2, 2019 Reply to Hazelnut: Had CCleaner been running normally for you before this happened? YES Did it happen when you were installing it? NO Do you have all the latest updates for Windows 10? YES Have you tried using another installer, the SLIM build from this page? I HAVE NOT UNINSTALLED. THIS WAS NOT A NEW INSTALLATION. AT LEAST 2 YEARS OLD. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted October 2, 2019 Moderators Share Posted October 2, 2019 A 2 years old installation on Windows 10 really does tell allot because Microsoft won't let old versions of CCleaner run on Windows 10, I don't know what the cut-off version is however. So essentially you're forced to update CCleaner if you wish to continue using it. The newest version of CCleaner is available at:https://www.ccleaner.com/ccleaner/builds Edit: Here's the official post by Dave about using old versions of CCleaner: Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted October 4, 2019 Admin Share Posted October 4, 2019 On 02/10/2019 at 23:22, EduardoJuan said: THIS WAS NOT A NEW INSTALLATION. AT LEAST 2 YEARS OLD. That sounds like version 5.30 or earlier. Versions of CCleaner prior to 5.35 would have stopped working on Windows 10 in April 2019. One of the reasons for the regular (~monthly) CCleaner updates is to ensure compatibility with the constantly-updated software packages that it is designed to clean. We strongly recommend staying up to date with the latest version (version 5.62, at the time of writing) Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
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