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David McLeod

Recuva failure to create image drive

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bought and installed Recuva, that bit no problem , then foolishly I went that step further and allowed it to create a "recuva drive Image creation" and thats the problem , its like a recurring nightmare , starts off ok , screen comes up after rebooting , starts the creating the VHD image file reaches 29% and reboots , starts over again gets to 39% and reboots . this has been going on for hours , by the way , keyboard or mouse not working so cannot press escape , on windows 10 

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bought and installed Recuva, went to Recuva drive image creation. message says "Creating VHD image from volume: \Device\HarddiskVolume4" dann stops around 54%, computer goes to pause and does not start again. Unable to start computer again even after complete shut down. Cannot work anymore and need help. message to support of piriform with no feedback or result. Need urgently help. Thank you

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On 29/11/2019 at 14:47, thomas abosshard said:

bought and installed Recuva, went to Recuva drive image creation. message says "Creating VHD image from volume: \Device\HarddiskVolume4" dann stops around 54%, computer goes to pause and does not start again. Unable to start computer again even after complete shut down. Cannot work anymore and need help. message to support of piriform with no feedback or result. Need urgently help. Thank you

 

Hi Thomas, thanks for emailing support and I'm sorry that you haven't heard back yet. I have flagged your ticket to the team and you should hear back from 2nd line support soon. Please make sure to check your spam mailbox for emails from us. 😊

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On 19/09/2019 at 15:38, David McLeod said:

bought and installed Recuva, that bit no problem , then foolishly I went that step further and allowed it to create a "recuva drive Image creation" and thats the problem , its like a recurring nightmare , starts off ok , screen comes up after rebooting , starts the creating the VHD image file reaches 29% and reboots , starts over again gets to 39% and reboots . this has been going on for hours , by the way , keyboard or mouse not working so cannot press escape , on windows 10 

 

Hi David, apologies for not seeing this sooner! It seems that you have emailed support and a member of our team responded on September 30th. Please can you let us know if you received the email - it may be in your spam mailbox. If not, let us know and I will flag it to our team for another follow up. Thanks! 😊

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