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Vladimir Goman

Error installing CCleaner Free v5.61.7392.

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We're going to need more information from both of you. Start with what happens at install.  What error message do you see, if any.  What windows version?  What antivirus do you use?

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It helps if you say exactly what error you are experiencing.

The most common is that CCleaner is already running in the background. (Smart Cleaning maybe).

Go into task manager and "end task" for any instances of CC that are running, then try installing the new version.

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1 hour ago, nukecad said:

It helps if you say exactly what error you are experiencing.

The most common is that CCleaner is already running in the background. (Smart Cleaning maybe).

Go into task manager and "end task" for any instances of CC that are running, then try installing the new version.

Perfect :) Was getting image.png.cb5fc29baa35ee73b42f14294fa6581a.png but ending the task in the background seemed to solve the problem

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I am also having an issue with this installation, download is ok, click on install, it starts to install, and then puff, the install and app disappear and nothing happens. Been like this for the past few weeks for me, on either desktop or laptop running windows 10 Pro with latest update.

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6 minutes ago, DuckDuckGoose said:

I am also having an issue with this installation, download is ok, click on install, it starts to install, and then puff, the install and app disappear and nothing happens. Been like this for the past few weeks for me, on either desktop or laptop running windows 10 Pro with latest update.

What happens if you install the slim build from here? (last one in list)

https://www.ccleaner.com/ccleaner/builds

What operating system and antivirus are you running?

Have you made sure CCleaner isn't already running in Windows taskmanager?

Run us through EXACTLY what you do when trying to download and install. 

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I updated my free download to the latest version and at the end of the install the screen went blue and said " locking" and then my W10 laptop switched off and I cannot get it to boot. It looks dead.

A Carroll

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Where did you get the CCleaner download from?

Unplug your laptop from the power lead.

Remove the laptop battery.

Press and hold the laptop on/off button for 20 seconds or so.

Plug the power lead back in and see if the laptop boots now.

 

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