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mytguy

werfault.exe errors for CCleaner and Speccy

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Running Windows 10. Survived a failed May 2019 Windows update. Trying to uninstall all 3rd party apps before update runs again. Speccy throwing multiple werfault.exe errors and will not uninstall.

CCleaner is also throwing werfault.exe errors when attempting to uninstall. Unable to uninstall.

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Can you confirm your versions of CCleaner and Speccy?  Also, what are you using to uninstall the apps?  Windows uninstaller or the uninstaller in the CCleaner > Tools menu?

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That sound as if the Windows Error Reporting (werfault) is messed up, possiby as a result of the previous failed  Windows upgrade.

Try using the 'Advanced Startup' options to get Windows 10 into 'Safe Mode' and uninstalling from there.

You can read more about the Windows 10 Advanced Startup and recovery mode options here:
https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

I usually use Option 6 described there - the 'Hard Reboot' option using the power button.
Use the power button to turn on, then turn off again before it gets to the login screen, doing that 3 times should boot into Advanced Startup.
(But you should read the other options as well, it's always useful to know about the other Advanced Startup options).

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The easiest way to get into safe mode on a working PC is to hold down the Shift key (the one that is below Caps Lock) while you click on Restart.

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