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NunYah

Autorenewal and cancellation

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Only a moron would "Cancel" the subscription when wanting to stop auto renewal.

Since I will most likely forget and I doubt you will not tell me before you charge my credit card I will be turning the renewal fee in 2020 as fraud.

[Unnecessary profanity deleted]

Edited by Dave CCleaner
Non-descriptive post title. Profanity deleted.

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I can't speak for other companies, but if you want to cancel the automatic renewal for CCleaner then you can do so at any time through the subscription management. Do it right after purchasing if you want, before you forget, or wait until you get the billing reminder email a month before you expire.

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Why have I received an email to renew my CC cleaner subscription and pay £24.95 when I'm only running the free version (confirmed by actually running the software to ensure I was correct) and never subscribed to what the email refers to as CC Cleaner Professional Plus?  I find it worrying that the email states that the subscription fee will be taken automatically.  If the only way to stop this is to cancel and stop using even the free version then I will do so.

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5 hours ago, Gotchos said:

Why have I received an email to renew my CC cleaner subscription and pay £24.95 when I'm only running the free version (confirmed by actually running the software to ensure I was correct) and never subscribed to what the email refers to as CC Cleaner Professional Plus?  I find it worrying that the email states that the subscription fee will be taken automatically.  If the only way to stop this is to cancel and stop using even the free version then I will do so.

You will be pleased to know that we lack the wizardry required to renew customers who have not already signed up to a paid subscription with a credit card on file.  That said, it looks like you did purchase CCleaner Professional Plus back on 2 October 2018.  You should have an order confirmation email from us somewhere buried in your inbox from around that date. 

If you would like to cancel the subscription, there should be a link in the email that you just received enabling you to do so, which will stop the subscription from being renewed.

If you haven't actually used the paid licence that you bought, then 11 months later it's probably a wee bit too late for a refund, but email the support team (support@ccleaner.com) about getting the one you have extended for a year for free so you can use the CCleaner Professional paid features.  That's the sort of thing they'll do anyway in situations like this, but just in case mention that "Dave says it's okay" and give them a link to this discussion and they'll sort you out.  

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