Jump to content
CCleaner Community Forums
Lupsoris

CCleaner Pro and priority support?!

Recommended Posts

Hello.

I contacted customer support for CCleaner Android via their email address: NO answers from them.  I then bought their Pro version to send them a message with their "priority" support: NO answers....

What's wrong with CCleaner Android?!

Thank you.

Share this post


Link to post
Share on other sites
1 hour ago, Lupsoris said:

What's wrong with CCleaner Android?!

You need to be specific, what is your issue in ccA? What is your question?

Share this post


Link to post
Share on other sites
1 minute ago, Nergal said:

You need to be specific, what is your issue in ccA? What is your question?

Why the support does not answer, already know that.

Share this post


Link to post
Share on other sites

Did you use the same email address you used to register ccleaner?

Share this post


Link to post
Share on other sites

The support team always gives priority to customers with a current active licence - but, as Nergal mentioned, if your request did not come from your registered email address then it may not have gone into the priority queue. 

After you sent your enquiry to support, you would have received a confirmation email.  There should have been a "Ticket-Id" number down the bottom - if you can let me know the number I can check to see where it is up to.

Share this post


Link to post
Share on other sites
2 minutes ago, Dave CCleaner said:

The support team always gives priority to customers with a current active licence - but, as Nergal mentioned, if your request did not come from your registered email address then it may not have gone into the priority queue. 

After you sent your enquiry to support, you would have received a confirmation email.  There should have been a "Ticket-Id" number down the bottom - if you can let me know the number I can check to see where it is up to.

But which email address is registered?
I just paid CCleaner Pro on Android, I never gave an email address, except on the contact form in the application, but not for the subscription.

Share this post


Link to post
Share on other sites
Just now, Lupsoris said:

But which email address is registered?
I just paid CCleaner Pro on Android, I never gave an email address, except on the contact form in the application, but not for the subscription.

... and when you contacted support, did you get an email back from support saying that your request had been received? Was there a mention of a "Ticket-Id" number at the bottom of the email?

Share this post


Link to post
Share on other sites
22 minutes ago, Dave CCleaner said:

... and when you contacted support, did you get an email back from support saying that your request had been received? Was there a mention of a "Ticket-Id" number at the bottom of the email?

For the email I sent manually two weeks ago: yes.
For the email sent by the application: none.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...