WheeWhilly Posted July 28, 2019 Share Posted July 28, 2019 After doing CCleaner updates and clean-ups; I cannot right click and forward photos or documents. I get this message. There is no email program associated to perform the requested action. Please install an email program or, if one is already installed create an association in the default programs control panel. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 28, 2019 Moderators Share Posted July 28, 2019 Did you use the registry tool? or just the cleaner? If just the cleaner,did you use "easy clean" or "custom clean"? If the latter what settings did you change from the default (if any)? What mail program do you use? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
WheeWhilly Posted July 29, 2019 Author Share Posted July 29, 2019 (edited) Unfortunately, I originally just wanted to clean but as you said it asked if other things need to be done and I suppose, being somewhat new to computers, I ticked yes The mail program I am using is Mozilla Thunderbird Edited July 29, 2019 by WheeWhilly Notify me of replies Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted July 29, 2019 Admin Share Posted July 29, 2019 This is the right-click "Send to Email Recipient" in Windows? Apparently Windows can lose associations after updates. This has come up a bit in the Microsoft help forums. See if this works for you: Go to Control Panel > Programs > Default Programs > Set Your Default Program Select "Mail" and then select your preferred email application from the list Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
WheeWhilly Posted July 29, 2019 Author Share Posted July 29, 2019 No, that did not work. Any other suggestions? Link to comment Share on other sites More sharing options...
WheeWhilly Posted July 29, 2019 Author Share Posted July 29, 2019 I am still getting this message when I right click and left click on send to mail recipient: There is no email program associated to perform the requested action. Please install an email program or, if one is already installed create an association in the default programs control panel. Link to comment Share on other sites More sharing options...
Moderators mta Posted July 29, 2019 Moderators Share Posted July 29, 2019 have you tried uninstalling, rebooting and reloading Thunderbird? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
WheeWhilly Posted July 29, 2019 Author Share Posted July 29, 2019 Thanks for your idea. My concern is, will I lose all my information and contacts if I uninstall Thunderbird and then reinstall it again? Link to comment Share on other sites More sharing options...
Moderators mta Posted July 30, 2019 Moderators Share Posted July 30, 2019 I haven't done that to TB for a while, but pretty sure it all remains in the current Mozilla profile directory. but to be sure, to be sure, you could always make a copy of that folder and re-import those emails if it doesn't. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
WheeWhilly Posted July 30, 2019 Author Share Posted July 30, 2019 Thank-you for your help. Let me take a few deep breaths and give it a whirl in the next few days Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted July 30, 2019 Admin Share Posted July 30, 2019 9 hours ago, WheeWhilly said: No, that did not work. Any other suggestions? Thunderbird was not on the list of available email apps to select from? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
WheeWhilly Posted July 30, 2019 Author Share Posted July 30, 2019 Hello, Thunderbird was there and I clicked on it and retried and this same message came up: There is no email program associated to perform the requested action. Please install an email program or, if one is already installed create an association in the default programs control panel. I even went to straight mail as is recommended by Microsoft and nothing changed. Extremely frustrating to say the least because this right click to send info is a real asset. Other than paying for someone, it would be nice if I could just retrieve what I had before I did the Clean-up with CCleaner. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 18, 2020 Moderators Share Posted December 18, 2020 If the PC hasn't been rebooted since that happened give it a try. Link to comment Share on other sites More sharing options...
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