WheeWhilly 0 Report post Posted July 28 After doing CCleaner updates and clean-ups; I cannot right click and forward photos or documents. I get this message. There is no email program associated to perform the requested action. Please install an email program or, if one is already installed create an association in the default programs control panel. Quote Share this post Link to post Share on other sites
Nergal 0 Report post Posted July 28 Did you use the registry tool? or just the cleaner? If just the cleaner,did you use "easy clean" or "custom clean"? If the latter what settings did you change from the default (if any)? What mail program do you use? Quote Share this post Link to post Share on other sites
WheeWhilly 0 Report post Posted July 29 (edited) Unfortunately, I originally just wanted to clean but as you said it asked if other things need to be done and I suppose, being somewhat new to computers, I ticked yes The mail program I am using is Mozilla Thunderbird Edited July 29 by WheeWhilly Notify me of replies Quote Share this post Link to post Share on other sites
Dave CCleaner 0 Report post Posted July 29 This is the right-click "Send to Email Recipient" in Windows? Apparently Windows can lose associations after updates. This has come up a bit in the Microsoft help forums. See if this works for you: Go to Control Panel > Programs > Default Programs > Set Your Default Program Select "Mail" and then select your preferred email application from the list Quote Share this post Link to post Share on other sites
WheeWhilly 0 Report post Posted July 29 No, that did not work. Any other suggestions? Quote Share this post Link to post Share on other sites
WheeWhilly 0 Report post Posted July 29 I am still getting this message when I right click and left click on send to mail recipient: There is no email program associated to perform the requested action. Please install an email program or, if one is already installed create an association in the default programs control panel. Quote Share this post Link to post Share on other sites
mta 0 Report post Posted July 29 have you tried uninstalling, rebooting and reloading Thunderbird? Quote Share this post Link to post Share on other sites
WheeWhilly 0 Report post Posted July 29 Thanks for your idea. My concern is, will I lose all my information and contacts if I uninstall Thunderbird and then reinstall it again? Quote Share this post Link to post Share on other sites
mta 0 Report post Posted July 30 I haven't done that to TB for a while, but pretty sure it all remains in the current Mozilla profile directory. but to be sure, to be sure, you could always make a copy of that folder and re-import those emails if it doesn't. Quote Share this post Link to post Share on other sites
WheeWhilly 0 Report post Posted July 30 Thank-you for your help. Let me take a few deep breaths and give it a whirl in the next few days Quote Share this post Link to post Share on other sites
Dave CCleaner 0 Report post Posted July 30 9 hours ago, WheeWhilly said: No, that did not work. Any other suggestions? Thunderbird was not on the list of available email apps to select from? Quote Share this post Link to post Share on other sites
WheeWhilly 0 Report post Posted July 30 Hello, Thunderbird was there and I clicked on it and retried and this same message came up: There is no email program associated to perform the requested action. Please install an email program or, if one is already installed create an association in the default programs control panel. I even went to straight mail as is recommended by Microsoft and nothing changed. Extremely frustrating to say the least because this right click to send info is a real asset. Other than paying for someone, it would be nice if I could just retrieve what I had before I did the Clean-up with CCleaner. Quote Share this post Link to post Share on other sites