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SiMoZ

Can't remove duplicate files

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Ccleaner can't remove some files in some folders after a duplicate scan is done. I checked to have the latest version (v5.60.7307) and I started it in DEBUG mode. The error message is shown in the attached screenshot.

This is the DEBUG log from when I selected the tool to remove duplicates
[17:50:48::879][DEBUG] Analytics::SendEvent - Category: Tools/Duplicate Finder, Action: click, Label: Nav: Duplicate Finder, Value: 0, bInteractive: 1
[17:50:48::879][DEBUG] Analytics::SendPageView - DocumentPath: Tools/Duplicate Finder, DocumentTitle: Tools/Duplicate Finder
[17:51:08::075][DEBUG] Duplicate - Starting drive wipe process...
[17:51:08::098][DEBUG] Trial has ended
[17:51:08::108][DEBUG] Duplicate - Starting...
[17:51:08::108][DEBUG] Analytics::SendEvent - Category: Tools/Duplicate Finder, Action: click, Label: Search, Value: 0, bInteractive: 1
[17:54:05::049][DEBUG] Drive Wiper - Drive wipe process was completed
[17:54:30::433][DEBUG] Trial has ended
[17:55:40::001][DEBUG] Trial has ended
[17:55:40::557][DEBUG] OnTimer::Check Configuration - BEGIN - ############################################################################
[17:55:40::557][DEBUG] OnTimer::Check Configuration - Expired = 0
[17:55:40::558][DEBUG] OnTimer::Check Configuration - It will check again in = 292 minute(s) (17556000 milliseconds)
[17:55:40::558][DEBUG] OnTimer::Check Configuration - END - ############################################################################
[17:55:40::558][DEBUG] OnTimer::Check update - BEGIN - ############################################################################
[17:55:40::559][DEBUG] OnTimer::Check update - Expired = 0
[17:55:40::559][DEBUG] OnTimer::Check update - It will check again in = 715 minute(s) (42901000 milliseconds)
[17:55:40::559][DEBUG] OnTimer::Check update - END - ############################################################################
[17:55:46::277][DEBUG] Trial has ended
[17:55:46::278][DEBUG] Analytics::SendEvent - Category: Tools/Duplicate Finder, Action: click, Label: Delete Selected, Value: 0, bInteractive: 1
[17:55:48::041][DEBUG] Trial has ended
[17:55:59::004][INFO ] Closing application...
[17:55:59::028][DEBUG] Duplicate - Requesting to stop...
[17:55:59::028][DEBUG] Duplicate - stopped
[17:55:59::052][INFO ] Finished closing application
[17:55:59::053][INFO ] Application Ended

screen.png

 

EDIT:

I also tried to reset the folder permission (windows 10) both with explorer and with some command line stuff I read online

Edited by SiMoZ

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I have the same problem...  I find and select files to delete; press delete; then get message "Some files were not deleted." (In fact none are deleted.)

Any ideas

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I had the same problem, I had an old hard drive full of junk and duplicates and the Duplicate Finder didn't remove any of those.

The solution, for me at least, was to change the folders owner to "Users".

Right click on the folder, Properties->Security tab->Advanced, at the Owner: click Change, enter Users, hit OK and Apply. Close the Properties dialog fully, right click again at the folder, Properties->Security tab->Add the "Users" group to the security tab, and check the Full control. Hit Apply and restart CCleaner.

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