sheilatanenbaum 0 Report post Posted June 26 Just installed the update. Did not ask for my name or license #. Is this ok? Share this post Link to post Share on other sites
Dave CCleaner 0 Report post Posted June 26 If you are a paid user then, depending on how you updated, your licence information should have been copied across automatically. You can check here: Share this post Link to post Share on other sites
Dean Anderson 0 Report post Posted June 26 (edited) I've repeated this process several times. The simple fact is that the key Piriform has repeatedly sent me is invalid, and there seems to be nothing I can do about. I need to reach a customer service person. Their automated systems can't seem to help me. Thanks, Dean Anderson [phone number deleted] Edited June 26 by Dave CCleaner published phone number on public forum - removed Share this post Link to post Share on other sites
Dave CCleaner 0 Report post Posted June 26 @Dean Anderson I just checked your details. Your CCleaner Professional Plus licence key is valid and works - I just tried it myself personally and it activated perfectly. Note that this licence is for PCs (not Macs). You can enter it in here. You'll need to put in your name (case sensitive and not email address) and usually safest to copy-paste your licence key - common issue is manually transcribing the letter "Z" as the number "2", the number "1" as the letter "I", etc. Share this post Link to post Share on other sites
Nergal 0 Report post Posted June 26 1 hour ago, Dean Anderson said: I've repeated this process several times. The simple fact is that the key Piriform has repeatedly sent me is invalid, and there seems to be nothing I can do about. I need to reach a customer service person. Their automated systems can't seem to help me. Thanks, Dean Anderson [phone number deleted] Please start a new thread as it well could be a wholly different issue from the OP Share this post Link to post Share on other sites
