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arejfour

product update pop up ads

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For the last three days I've been getting pop up ads wanting me to update to the paid version of CC-I'm not interested. I had this problem a few months ago and after complaints from many users the ads stopped. Now they're back again. How can we get them turned off again? Very annoying

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Unfortunately I think they will now display those every now and then in an attempt to get people to upgrade, I don't think they'll stop doing it over a few forum complaints either.

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To continue to offer a free product to millions of users, we need some people to pay for the Pro version.  CCleaner runs discount/offer campaigns from time to time - usually about every 3 months.  Offer usually runs for 7-10 days, during which time a user may receive 2-3 messages, after which time it all goes fairly quiet again aside from new release notifications.  Some users on older versions see repeats more often than they should when the campaign is running - although that was fixed in v5.54.

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I strongly agree with this.

My mother has been a free CCleaner user for years and recently has started to receive intermittent prompts to upgrade to a newer version.

When she does, the link to the free version is buried at the bottom of the page, and when you do select it, the next page is full of ads with huge green arrows everywhere saying "click here" which of course installs all kinds of s/w that she doesn't need and which confuses her. The CC download free link is lost in the page.

Then when it downloads, it has additional s/w (Avast AV) ticked by default.

IME these types of vexatious social engineering attempts to trick folks into clicking links that they don't want is completely unprofessional for a company with the reputation of Piriform, and certainly not warranted for an existing user's simple upgrade process. Other apps don't do this for a version upgrade process, so why is Piriform different?

I'm on the point of uninstalling it as it causes my mother anxiety. I completely understand to need to promote paid-for versions, but I'd hope that marketing and developers might reflect on how diverse their user base is, and how what may seem for them to be obvious and regular navigation hoops to jump, are not at all obvious to some users, with a simple misstep causing unnecessary worry, which surely is the whole point of an app like CCleaner!

 

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On the (slightly different to the OP) topic of the free updates that you mention, this is something that we've already started tinkering with to strike a better balance with the user experience on the landing page so that we let free users know that there is also a paid option with extra stuff (including automatic updates) but without losing too many of them who find navigating their way to the free download (at https://www.ccleaner.com/ccleaner/download/standard) is too hard and give up.

There's a few moving parts to the whole thing, and it is a work in progress, but expect improvements over the coming months.

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Thanks for the reply - I'm glad to hear that the update experience is being worked on!  The page you refer to is fine, it's the one leading up to it (can't find it now) that looks like a free app download site that is misleading.

It would be good to have a built-in app updater for relatively minor updates and keep the web page for major (feature) ones.

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