Roy Keller Posted June 6, 2019 Share Posted June 6, 2019 Hi anyone, CCleaner miraculously disappears everytime I close down my computer. So when I start up I have to re install the program, because the shortcut doesn't work and opening at startup doesn't work neither. Help!?! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 6, 2019 Moderators Share Posted June 6, 2019 Can you give a little bit of info please? What operating system are you using? What build number of CCleaner are you using? Has this just started recently? Did you have any problem with CCleaner before this started happening? What anti-virus do you use? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Roy Keller Posted June 7, 2019 Author Share Posted June 7, 2019 Hi, sorry for answering so late, I'm from the Netherlands, so probably in a different time zone. I just woke up. I've got windows 8.1. Intel core i3-4005U - CPU. I just bought CCleaner, so it must be the latest version. And it almost started immediately. Anti-virus is just windows defender. Thanks. Hope to hear from you soon. But now you are probably sleeping. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 7, 2019 Moderators Share Posted June 7, 2019 Uninstall the version off CCleaner you have. Download the SLIM build from here to your machine. https://www.ccleaner.com/ccleaner/builds Install it and see what happens now. By the way when you download do things go to your download folder? Have you moved anything such as Program Files etc to another drive? Is there just you using the machine? Is Win 8.1 up to date? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Roy Keller Posted June 7, 2019 Author Share Posted June 7, 2019 Hello Hazelnut, thanks so much for your help. I did what you told me and everything is working. Thank you. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted June 8, 2019 Moderators Share Posted June 8, 2019 On 6/6/2019 at 20:57, Roy Keller said: I just bought CCleaner After installing that free version you can input your bought version license key so that all of the features you purchased are available to you. Link to comment Share on other sites More sharing options...
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