Jump to content
CCleaner Community Forums

Recommended Posts

I have my mobile connected to a laptop and have accidentally deleted a whole file of photos off the phone via the laptop. On my mobile, I have gone to the ccleaner website and clicked the download link to get the free recuva (I have done this 3 times I think now) and each time it seems to download, no problem. The page says "Thank you for downloading Recuva" and a little notification pops up on my phone saying "download successful". However, whenever I tap this it takes me somewhere on my phone that says 'Archive preview' in the background and in the forefront there is a Note saying 'Unable to open', with the only option being to press OK.

Have I done something wrong? I'm not very "computer savvy" and really have no clue what I'm doing!

Please, please help!

Much thanks,

TiredandDesperate (and on the edge!)

Share this post

Link to post
Share on other sites

If you are downloading and opening Recuva on your mobile phone, your phone will not know what to do with it. You need to download and run it on your PC.

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...