etienneflorent Posted April 23, 2019 Share Posted April 23, 2019 Hello, I have just installed the new update of CC Cleaner and after launching a cleaning, it is stuck at 72% (when trying to clean chrome). I have tried to uninstall, reinstall it but nothing works still. Thanks for your help I am using a Mac Book Pro 2017. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 23, 2019 Moderators Share Posted April 23, 2019 I've moved this thread to the ccleaner for mac, so you don't get a bunch of windows answers. Sadly we have few Mac users in the forum, however the first thing i'd check is that you've fully exited chrome and that chrome sync and cloud print are turned off if they are options on Mac (which i'm pretty sure they are). ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Ben Rinnes Posted September 22, 2019 Share Posted September 22, 2019 Same issue here on a MacBook Air 2018 with CCleaner Pro 1.15.07. Hangs for approx 15 minutes at the same point (72% Google Chrome Internet Cache). I've double checked the previously suggested possible solutions, but to no avail. Ironically I can't submit accompanying screenshots in this reply as the form simply states "Loading..." in the attachment section, regardless of browser. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted September 23, 2019 Admin Share Posted September 23, 2019 (edited) CCleaner for Mac Version 1.15 is from mid-2018 and only supports up to High Sierra (macOS 10.13). If you are using MacOS 1.14 then the first thing to try would be updating yourself to CCleaner for Mac 1.17. Note that CCleaner for Mac 1.14 had a known issue with automatically updating itself, but you can grab the update manually from here https://www.ccleaner.com/ccleaner/download?mac Edited December 4, 2020 by Dave CCleaner updated link address Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
KenJ Posted October 29, 2019 Share Posted October 29, 2019 (edited) Is there any update to this problem? Mine is stuck at 79% in Google Chrome cache cleanup on a MBP OSX 10.12.6. I'm running CCleaner 1.17 too. Edited October 29, 2019 by KenJ Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now