robertpri Posted April 5, 2019 Share Posted April 5, 2019 Bought premium version an hour ago and regret it already. I bought the package with three other programs, and they registered fine. But CCleaner--the one I ACTUALLY WANT--fails to register. The msg says Fail, but of course does not say why or what to do. I use copy/paste for name and key, so there is no typing error, and the other three progs registered fine. I've used the Free version for years and love it and figured the pre version would be better. Any ideas? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 5, 2019 Moderators Share Posted April 5, 2019 Doesn't the name field need to be your email address, I might be wrong but it could be the issue. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 5, 2019 Moderators Share Posted April 5, 2019 Has to be your name apparently Nergal https://www.ccleaner.com/support/ccleaner#204043844 Look down that page, it seems your permissions are wrong. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 5, 2019 Moderators Share Posted April 5, 2019 Thanks I stand corrected ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
robertpri Posted April 5, 2019 Author Share Posted April 5, 2019 The other three progs that came with CCleaner registered fine: Speccy, Defragger, and Recuva. No problem, It's only CCleaner that fails and I used the same copy/paste method for all four. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 5, 2019 Moderators Share Posted April 5, 2019 7 minutes ago, robertpri said: The other three progs that came with CCleaner registered fine: Speccy, Defragger, and Recuva. No problem, It's only CCleaner that fails and I used the same copy/paste method for all four. So did you try this from the link above? "Failed to save registration key" - This usually means you are not running CCleaner with the correct permissions. To resolve this issue, please run CCleaner as the Administrator. To do this: Right-click on the CCleaner icon Select Run as Administrator Now re-enter your registration details in the pop-up *If the registration box does not appear go to Options > About > Click 'Register' or 'Upgrade to Pro'.* Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
robertpri Posted April 5, 2019 Author Share Posted April 5, 2019 You are on the right path. When installing anything, the Admin log on appears and I used that successfully for Recuva, Speccy, and Defragger. Worked perfectly but not CCleaner. So I switched Users to Admin mode and CCleaner was already installed. Then in Options, found a way for both users. That worked. MANY THANKS Link to comment Share on other sites More sharing options...
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