lilkey Posted March 20, 2019 Share Posted March 20, 2019 It tried updating a few times which it said the update contained the fix for this problem. But it doesn't work. currently running windows 10, with ccleaner pro v5.55.7108. I believe thewindows 10 version maybe a dell product and it doesn't contain the files associated with the solutions available on line in the Microsoft info. Help Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 21, 2019 Moderators Share Posted March 21, 2019 I've moved this to ccleaner bugs. But you need to provide a bit more information. Which session are you talking about (chrome? Edge? Firefox? Something else?)? What happens when you try to clean it (says skipped? Say it removed it but it's still there?)? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
lilkey Posted March 22, 2019 Author Share Posted March 22, 2019 edge 10. It say session could not be cleaned. then when you clicked on more it took you to Microsoft page referring to start up files and remedy , but according to my son my version of 10 it doesn't have these files to manipulate to correct this condition. I have a dell comp running there version of software. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 22, 2019 Moderators Share Posted March 22, 2019 Is the issue perhaps where CCleaner shows a popup/notification instructing to modifying the system to allow it to properly clean Edge in Windows 10 Home v1809 (October 2018 Update)? If it is, and if you visited that Piriform/CCleaner webpage telling you to edit the registry well the information is incorrect because that registry data does not exist. Instead that registry data has to be created via instructions such as this:https://forum.piriform.com/topic/53177-how-to-disable-pre-launching-and-pre-loading-so-ccleaner-can-fully-clean-edge/?do=findComment&comment=302353 Link to comment Share on other sites More sharing options...
lilkey Posted March 23, 2019 Author Share Posted March 23, 2019 Well tried to insert proper info into edge and the program would not except it. It just disappeared. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 23, 2019 Moderators Share Posted March 23, 2019 On 3/20/2019 at 19:21, Nergal said: But you need to provide a bit more information. To reiterate what Nergal already stated in the above quote again. If you want help provide more info, nobody can guess what you're asking otherwise. Link to comment Share on other sites More sharing options...
lilkey Posted March 23, 2019 Author Share Posted March 23, 2019 Went to the link provided in Andavaris previous post and followed the instruction as per, The info would not load in edge 44.17763.10, html 18.17763.Am I the only one having this problem. I have ATT for ISP using a Dell version of Windows 10 Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 25, 2019 Moderators Share Posted March 25, 2019 Edge loads the link without issue on my laptop using Windows 10 v1803. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 25, 2019 Moderators Share Posted March 25, 2019 Is member trying to install Andavari's instructions into Edge itself instead of the registry? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
lilkey Posted March 26, 2019 Author Share Posted March 26, 2019 No we were putting it in the registry. Link to comment Share on other sites More sharing options...
centurion Posted March 27, 2019 Share Posted March 27, 2019 I was having the same pop up telling me it could not clean Edge Sessions....Firefox is my default browser and I don't use Edge...I clicked on the Edge icon and it's home page opened up...I clicked it off and ran CCleaner...it cleaned Edge Sessions...and shows cleaning Edge Sessions ever since...I guess Edge is running in the background...I'm not a computer "expert" but the pop up does not come on anymore Link to comment Share on other sites More sharing options...
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