Jump to content
Piriform Community Forums
TomDiRensselaer

An error occurred with code: Failed To Make Connection (26)

Recommended Posts

I have the same problem when to trying to use the Software Updater feature. However, when I clicked the blue "Refresh" bar to the right I get a list of a few applications that are reported to need an update. Haven't tried updating yet. 

Share this post


Link to post
Share on other sites

I may have looked over something important, but... at the homepage of Piriform it's stated that the new function was only for higher CCleaner versions, not for the "Free" one.  And it's not listed in the overwiew list of function in the "Free" section. Really odd.

Could it be that this new function was integrated into the free version by mistake?

Share this post


Link to post
Share on other sites
2 hours ago, Bjoern said:

Could it be that this new function was integrated into the free version by mistake?

No mistake, they have done it deliberately - for advertising.

If you try to use it in the Free version then you get a pop-up directing you to buy the pro version.

Programmes that act like this are called 'crippleware', most people don't like crippleware or the software companies that resort to using it.

EDIT - The Updater appears not to be working properly in the Pro version anyway, as evidenced by the above posts and other threads.

Share this post


Link to post
Share on other sites

I took a look at it and this reported error is related to accessing the internet.

It can easily be replicated by putting your computer into 'Flight Mode' and so disconnecting from the net.

I suspect that in most cases it's firewall settings that are preventing CCleaner from accessing the net.
I'm aware that many users have blocked CCleaner in their firewalls, or it may be AV settings that's blocking the Updater from accessing the net.

Share this post


Link to post
Share on other sites

It looks like they have pulled the update feature because of all the errors and complaints.

That seems to be par for the course these days with Piriform -
Add a feature that no one really wants, and that either doesn't work properly and/or annoys users with it's behaviour.
Get a load of complaints.
Remove (or change) the feature.

They way they have done this one- removed the feature with no warning and without the users interaction or knowledge is concerning.

If they change their own programme, without the users permission and without an update being needed, then what else are they changing in the background without telling you?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×