LEO2821 Posted March 7, 2019 Share Posted March 7, 2019 After a recent CCleaner update, I noticed the small yellow dot in the Tools section of the left-most menu. Opening Tools, I saw the new Software Updater feature, also with a small yellow dot next to it. After selecting Software Updater, nothing appears in either the "Programs to Update" or "Up-to-Date Programs" windows. Instead, the button on the right is greyed out and simply says "Refreshing...". Unfortunately "Refreshing..." never goes away and nothing ever populates in either window despite leaving CCleaner open for hours. Any help is appreciated. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 7, 2019 Moderators Share Posted March 7, 2019 There seems to be a bug with this new feature. I believe the yellow dot indicates that it's a trial (trial = experimental) feature that not everyone gets. You're not the first to report a problem with it. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
LEO2821 Posted March 7, 2019 Author Share Posted March 7, 2019 @nukecad Thanks for the post. I'll hang tight and hope the developers fix in an upcoming release. Cheers! Link to comment Share on other sites More sharing options...
Guest Ben CCleaner Posted March 8, 2019 Share Posted March 8, 2019 As nukecad has suggested this is currently an experimental feature and this is useful feedback so thank you for bringing it to our attention. To help us out with this issue can I ask that you run CCleaner in debug mode, recreate this issue and then send me the log file that is generated. Instructions on how to do this can be found here: https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode Thanks Link to comment Share on other sites More sharing options...
Orgelnisten Posted March 9, 2019 Share Posted March 9, 2019 19 hours ago, Ben Piriform said: As nukecad has suggested this is currently an experimental feature and this is useful feedback so thank you for bringing it to our attention. To help us out with this issue can I ask that you run CCleaner in debug mode, recreate this issue and then send me the log file that is generated. Instructions on how to do this can be found here: https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode Thanks CCleaner64_v5.54.7088_2019-03-09_08-32-04.log Link to comment Share on other sites More sharing options...
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