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Peter1950

Upgrade to Professional is not working

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Hi - I have just paid for the upgrade to Pro and it has not gone well !!   I get the message as in the attached screenshot.  Nothing happens if I retry and if I ignore then its carries on and appears OK.  It appears to work but it is in FREE mode only.

Any suggestions would be helpful please.

Capture.JPG

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It's a common issue and is caused by CCleaner still running in the background, as CCleaner64.exe is still running the upgrade can't replace it.

Try the steps given here:

https://forum.piriform.com/topic/53111-fail-to-install-ccleaner-pro-v5516939/?tab=comments#comment-302097

 

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