mpw101 0 Report post Posted February 12 What is this and how do I get it to stop popping up? I am a single user on a home computer. What is with this thing popping up every time I open CCleaner? I am not in a commercial environment. See attachment from my snipping tool. Share this post Link to post Share on other sites
mpw101 0 Report post Posted February 13 I would really like some help. Has this not happened to anyone else? I am using Windows 7 home premium sp1 operating system. Ccleaner 5.49.6856 (64bit). Everything was just fine until all of a sudden this thing started popping up in the lower right hand corner of my computer screen a couple days ago. Share this post Link to post Share on other sites
Nergal 22 Report post Posted February 13 This is just a popup that will show for all users. According to the Piriform team, it should only appear once. Moderators are in talks with the development team on how best to inform users that they might see this pop-up. Essentially, it's there to generically remind users that ccleaner is free for home use only. Share this post Link to post Share on other sites
mpw101 0 Report post Posted February 13 Thanks for your reply. This is happening more than once. I am not sure why. Sometimes after I have turned my computer off and back on. But sometimes if it has gone to sleep and then I use CCleaner. And sometimes when I clean, it happens several times in a row. It seldom does not happen. It is very annoying. Whatever the development team planned, that is not what is happening on my machine. If you get word why this has gone nuts on my computer and find a solution, please post. Thank you again. Share this post Link to post Share on other sites
nukecad 0 Report post Posted February 13 Are you using the registry cleaner? Sometimes these annoying pop-us set a registry value to say 'don't show it again". (Sometimes it's a cookie). If you clear that entry (or cookie) it will pop up again. CC shouldn't clear it's own stuff but it would need one of the devs to check if this is happening by mistake. Share this post Link to post Share on other sites
mpw101 0 Report post Posted February 13 It's a cookie. Not the registry. I have been using same version of Ccleaner since November 26, 2018. I have unchecked the box next to "inform me of updates." I guess Ccleaner somehow calls home because I now have this tracking cookie on my computer: ipm-provider.ff.avast.com. When I run Ccleaner it cleans it and the next time I use Ccleaner I get the pop up. If I save avast’s tracking cookie, the next time I open Ccleaner I don’t get the popup. Thank you. I guess I will have to tolerate the popup as I really don’t want to take avast with me everywhere I go. Is there another cleaner out there? I really don’t like what has happened to Ccleaner. It is not at all as friendly as it used to be. Share this post Link to post Share on other sites
nukecad 0 Report post Posted February 13 You are not alone there. As this is a Piriform forum it is not acceptable to mention competing software. I will say that I took a good look at why I had CCleaner and wrote my own batch file to clear most of what I wanted. (Browser stuff mainly, it helps if you take a look at what files CC is cleaning). CC is still on my machine for some of it's other tools. Share this post Link to post Share on other sites
Nergal 22 Report post Posted February 13 Thank you for noticing it was tied to the avast cookie. I've, again, pushed your thread to the development team. Share this post Link to post Share on other sites
Andavari 21 Report post Posted February 13 It would probably be better if they did what some freeware antivirus software does that shows ads by having an .XML file store the info and images, then no need for a cookie to ever be stored, and they wouldn't even have to put the images in CCleaner causing more heft. Share this post Link to post Share on other sites
mpw101 0 Report post Posted February 18 Thought it might be my fault. Maybe if I got the latest version of Ccleaner it would stop erasing its own cookie. No joy. Although Ccleaner does not tell its users, ya have to move their cookie, ipm-provider.ff.avast.com, to the "cookies to keep" box or Ccleaner will keep erasing it and the pop up will keep popping up. Be nice if they had told people that. Found a discussion from a year ago on this site about how the cookie is all for us users so that Ccleaner knows when we have seen one of their prompts and won't send it again. Well that doesn't seem to be working . They are not "whitelisted by default," as Stephen seems to think. Share this post Link to post Share on other sites
nukecad 0 Report post Posted February 19 ipm-provider.ff.avast.com did used to be whitelisted by default, you could force delete it but it just came back again. It wasn't in 'cookies to keep' it was just that CCleaner would not delete it unless you forced it to. But I believe that they stopped whitelisting it following user complaints about repetitive advertising pop-ups in the Windows notification area. The way it was working at that time was if you had the cookie you got the popup, now it seems to be the other way round? (I suspect deliberately). I was one of the complainers; this is from a couple of months after your link above: Share this post Link to post Share on other sites
Just ME Onlyme 0 Report post Posted February 20 EDIT: I temporary resolved the issue. Disconnect from the internet when opening Ccleaner. Pop up does NOT appear. I read about this fix: HERE I am using ccsetup553_slim.exe https://download.ccleaner.com/slim/ccsetup553_slim.exe I am getting the pop up. This pop up happens every time I open Ccleaner. The settings below have always been these settings, I never had an issue before. I have noticed some things in previous versions scanning with VirusTotal. This slim version 553 seems clean of 'suspected' 'icons' issues. I'm not sure what is included to cause the pop up. I don't know how or what to block in a firewall. I don't see "ipm-provider.ff.avast.com" listed anywhere, as others mentioned. Share this post Link to post Share on other sites
Just ME Onlyme 0 Report post Posted February 21 Today there is no pop up? What happened? Ninja fix? Share this post Link to post Share on other sites
Just ME Onlyme 0 Report post Posted February 22 Now I am getting another pop up! Share this post Link to post Share on other sites
mpw101 0 Report post Posted February 22 The "Thanks for playing fair" popup has disappeared. I have not as yet seen the new one. Guess it will eventually arrive. I think Nergal was successful in getting the "development team" to fix the problem. (Thanks Nergal) Ccleaner may now be working as it is supposed to work. We are going to get popups. The test is do we keep getting the same popup over and over. Nothing is going to stop Avast from advertising. Share this post Link to post Share on other sites
shredder0288 0 Report post Posted February 23 I too am getting the same annoying pop up that just wont go away . I am thinking on calling my bank to stop payment if its not cleaned up at once I didn't spend 3k to have to hassle with this BS Share this post Link to post Share on other sites
Just ME Onlyme 0 Report post Posted February 27 It's back Share this post Link to post Share on other sites
Andavari 21 Report post Posted February 28 Why all the status updates about it, and why don't you just block the CCleaner .EXE files in Windows Firewall! Works for me! Share this post Link to post Share on other sites
Ben CCleaner 150 Report post Posted March 1 This recurring popup issue should be fixed with the next release (5.54) Share this post Link to post Share on other sites
