Eric L Hepperle Posted February 6, 2019 Share Posted February 6, 2019 (edited) I ran Ccleaner free - which had been running perfect until today - this morning in Windows 10 64-bit home edition and it (not sure the technical term) crashed/disappeared/terminated early with no error. It ran and appeared to remove files as it should, but after clearing Google Chrome cache it abruptly exited. The Ccleaner interface/dashboard window disappeared and shut itself down. Troubleshooting Here is what I tried to fix it, to no avail: Updated to the latest version and re-ran. Ran in safe mode. I went into Safe Mode to do troubleshooting, but it just did the exact same thing. System Microsoft Windows 10 Home (10.0.17763 Build 17763) Belarc Advisor reports OS as: Windows 10 Home (x64) Version 1809 (build 17763.253) Ccleaner Free v. 5.52.6967 (64-bit) Edited February 6, 2019 by Eric L Hepperle Adds windows version details Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 6, 2019 Moderators Share Posted February 6, 2019 Have you checked in Options > Advanced that 'Close programme after cleaning' is not ticked? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Eric L Hepperle Posted February 6, 2019 Author Share Posted February 6, 2019 Sorry, yes. I meant to add that above. That's the weird part. That is the behavior it is exhibiting exactly, but Ccleaner doesn't seem to be honoring that I don't have that checked. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 6, 2019 Moderators Share Posted February 6, 2019 Would you try uninstalling CCleaner, rebooting and then installing the slim build from here ? https://www.ccleaner.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Eric L Hepperle Posted February 6, 2019 Author Share Posted February 6, 2019 (edited) Thanks @hazelnut Yes. I'll give it a shot. I'll report back. RESULTS: ... Well, that worked. But, why? Is there something special about the "slim" version? Is there an issue with "upgrading" by installing over the old version that never was an issue before? Edited February 6, 2019 by Eric L Hepperle Updating with results Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 6, 2019 Moderators Share Posted February 6, 2019 Hard to know what causes the updating issues we seem to have now Eric. Piriform cannot seem to get it right Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Eric L Hepperle Posted February 6, 2019 Author Share Posted February 6, 2019 Bummer Well thanks for your help @hazelnut and @nukecad. I the quick response helped me get up and running again and I really appreciate it. Is there any way to give kudos or mark as solved? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 6, 2019 Moderators Share Posted February 6, 2019 I'm only guessing but it looks like something in the settings/options got screwed up. Uninstalling will have junked those settings (including any INI) and so you started from scratch with a new install. You should check the settings, what is ticked to clean etc. The new install will have reset everything to defaults again. In particular if you had any 'Cookies to keep', exclusions, or includes; these will need setting up again in the fresh install. And no, there is no ratings system here, and threads are usually left open even when the issue has been solved; someone else may want to add something later. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 6, 2019 Moderators Share Posted February 6, 2019 Does it work in safe mode now? @Eric L Hepperle Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Eric L Hepperle Posted February 6, 2019 Author Share Posted February 6, 2019 I'm out of time today @hazelnut, but I'll test it out and report back. Probably Friday. Link to comment Share on other sites More sharing options...
SMalik Posted February 7, 2019 Share Posted February 7, 2019 11 hours ago, hazelnut said: Would you try uninstalling CCleaner, rebooting and then installing the slim build from here ? https://www.ccleaner.com/ccleaner/builds I can't find the slim build. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 7, 2019 Moderators Share Posted February 7, 2019 Actually none of the downloads are available on the builds. Just guessing but perhaps they pulled them because of the Norton incompatibility issue with v5.52.6967 - that's only a guess. Edit: Then again who knows, because the regular standard build download is still available from https://www.ccleaner.com just not builds page downloads available. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 7, 2019 Moderators Share Posted February 7, 2019 Well between last night and this morning when I got up, someone has stolen the builds page content. Just another day in Piriform life Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 7, 2019 Moderators Share Posted February 7, 2019 Builds page should be fixed now. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Eric L Hepperle Posted February 7, 2019 Author Share Posted February 7, 2019 @hazelnut, Just a follow up. I just want to confirm that I was indeed able to run Ccleaner just fine in Safe Mode (with networking) today. Looks like I'm good. Thanks so much for your help. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 7, 2019 Moderators Share Posted February 7, 2019 No problem Eric Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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