SWBB Posted January 25, 2019 Share Posted January 25, 2019 Trying to download CCleaner. The download shows on my pc, but, it will not install. Have tried all suggestions, but still not installing. I just purchased this computer (Dell Inspiron 5000, all in one) with Windows 10 operating system. Any help would be appreciated. Link to comment Share on other sites More sharing options...
Moderators mta Posted January 25, 2019 Moderators Share Posted January 25, 2019 g'day swbnb and welcome. what suggestions have you tried? what error are you getting? have you tried this; uninstall your current version first. then go into the Program Files folder for CC and delete its contents (keep the .ini file if you have customised settings) download the latest build from here; https://www.piriform.com/ccleaner/builds (or use FileHippo for previous versions) reboot the PC then install CC from your downloaded file. if you need to convert this Free version to the Pro, go to Options > About and enter your license key. if no luck, try the install with the PC in Safe Mode. or try the Slim or Portable builds to see if they work. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted January 26, 2019 Moderators Share Posted January 26, 2019 See here:https://forum.piriform.com/topic/5739-solution-when-ccleaner-wont-install-or-download-windows/ Link to comment Share on other sites More sharing options...
Speak45 Posted January 30, 2019 Share Posted January 30, 2019 Downloaded the appropriate build (ccsetup552_pro.exe). I can only install it in Safe Mode. I can only run it in Safe Mode. Once I switch back to normal mode, CCleaner gives and error message. Once I clear the error message, CCleaner shuts down. Link to comment Share on other sites More sharing options...
SWBB Posted January 30, 2019 Author Share Posted January 30, 2019 I'm having the exact same problem. Hope we can find a solution..?? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 30, 2019 Moderators Share Posted January 30, 2019 Are you running Norton AV? If yes, see here https://forum.piriform.com/topic/53310-norton-360-ii/?tab=comments#comment-303036 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
srinivas Posted June 5, 2020 Share Posted June 5, 2020 i completed the 2 steps of installation.. but unable to get the 3rd step to complete the installation process... what should i do? Link to comment Share on other sites More sharing options...
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