FatB Posted January 13, 2019 Share Posted January 13, 2019 can not uninstall ccleaner pro v5.24.5841, can't even find it in the Apps & Features to uninstall it there. Can't upgrade or update. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted January 13, 2019 Moderators Share Posted January 13, 2019 Slow down, we can usually solve this type of problem but you need to explain your situation a little more. What happens when you try to install or uninstall it. Does it give an error? To be sure are you getting it from piriform or ccleaner website (ccleaner.com)? Is ccleaner still running such as monitoring (check the system tray for monitoring)? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 14, 2019 Moderators Share Posted January 14, 2019 If you are using Win 10 try typing Control Panel into search. Open it and go to Programs and Features and see if it is listed there. Because it is such an old version it might well be listed there. Have you looked in Program Files in your C drive to see if it is listed there? If it is open the CCleaner program file and look for uninst.exe (the uninstaller) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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