RobertJB001 Posted January 1, 2019 Share Posted January 1, 2019 Piriform website sent me to Filehippo ? first for Setup5.51.exe (Ok free copy, but if free does not load, why then pay?) Install failed. (see below) Then re-downloaded direct not partner site as may had issues with storage. Nope, same problem. (screen shot from this install below) Ok updated Windows 7 machine - installer worked fine. BUT Windows Server 2008r2 with latest MS updates = Run as Administrator, then tried Compatibility Mode (one after the other XP, Vista, Server 2008 SP2 -still no success) Copy and pasted contents as you cant see it all... Problem signature: Problem Event Name: APPCRASH Application Name: ccsetup551.exe Application Version: 5.51.0.6939 Application Timestamp: 5682fc79 Fault Module Name: asdk.dll Fault Module Version: 18.1.97.0 Fault Module Timestamp: 5b1a913d Exception Code: 40000015 Exception Offset: 000b08a0 OS Version: 6.1.7601.2.1.0.274.10 Locale ID: 2057 Additional Information 1: b3c7 Additional Information 2: b3c78ac7b8c8c07eb51d3f28aab9dfb9 Additional Information 3: 6cbb Additional Information 4: 6cbb685e0af31f98f6c8507cb5d32ea4 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Link to comment Share on other sites More sharing options...
Moderators Andavari Posted January 2, 2019 Moderators Share Posted January 2, 2019 Try the Slim installer to see if it will work:https://www.ccleaner.com/ccleaner/builds Link to comment Share on other sites More sharing options...
tcarste Posted January 29, 2019 Share Posted January 29, 2019 I have the exact same error. The Slim installer worked for me. Link to comment Share on other sites More sharing options...
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