Bernard74 Posted December 16, 2018 Share Posted December 16, 2018 Hello, I have tried many times to install the last version of CCleaner pro. Each time I have the message attached. I never had this before Windows 10 famille thanks for your help Bernard Link to comment Share on other sites More sharing options...
afburen Posted December 16, 2018 Share Posted December 16, 2018 I have the same problem Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 16, 2018 Moderators Share Posted December 16, 2018 This warning is usually accompanied by ccleaner still running. Make sure ccleaner is fully exited including smart clean monitoring. Check task manager for ccleaner.exe or ccleaner64.exe. Kill those instances then manully delete the file c:\program files\ccleaner\ccleaner.exe (or the file listed in the error message). Finally click retry(recommencer in the screen shot). ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Bernard74 Posted December 16, 2018 Author Share Posted December 16, 2018 hello Nergal I do what you said and ......the install is OK thanks a lot Bernard Link to comment Share on other sites More sharing options...
Chris_Hopes Posted January 19, 2019 Share Posted January 19, 2019 I have tried the solution, and when I try to delete CCleaner64.exe with administrators rights i get this message "file in use, cannot close" Link to comment Share on other sites More sharing options...
Moderators Andavari Posted January 19, 2019 Moderators Share Posted January 19, 2019 Just make sure all CCleaner .EXE files are not running by looking in Task Manager, right-click any you see and select: End Task Link to comment Share on other sites More sharing options...
Chris_Hopes Posted January 20, 2019 Share Posted January 20, 2019 I have carried out all the steps you suggested, and I now have CCleaner.exe as well as CCleaner64.exe in the CCleaner Programme folder, see attachment. On checking it appears that theCCleaner software is now a 32bit programme, which seems wrong on a 64bit comptuer. Please advise. Thank you Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 20, 2019 Moderators Share Posted January 20, 2019 You are showing both CCleaner.exe (32-bit) and CCleaner64.exe (64-bit) there. (You can't see the '.exe' part because of your settings). That is normal, the installer puts both there. Your desktop icon/shortcut will/may point to the 32-bit .exe but it's not a problem, when it starts it will recognise you have a 64-bit system and launch the 64-bit .exe instead. (If you want to then you could change what the shortcut points to by right clicking on the desktop icon and selecting 'Properties'). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Chris_Hopes Posted January 21, 2019 Share Posted January 21, 2019 Thank you, it is as you say Link to comment Share on other sites More sharing options...
JimHockey Posted February 15, 2019 Share Posted February 15, 2019 I deleted CCleaner Pro because it wouldn't install properly. Now I have tried CCtrialSetup and that won't install either. I have the latest version of Windows 10. I've paid for Pro and I can't use it. What do I need to do? UGH Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 15, 2019 Moderators Share Posted February 15, 2019 12 minutes ago, JimHockey said: I deleted CCleaner Pro because it wouldn't install properly. Now I have tried CCtrialSetup and that won't install either. I have the latest version of Windows 10. I've paid for Pro and I can't use it. What do I need to do? UGH Do you have norton 360 for your antivirus? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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