CatherineRowe Posted November 28, 2018 Share Posted November 28, 2018 Purchased Recuva yesterday to retrieve files from external backup HD not recognised by Windows 7 which when choosing a recovery programme Recuva was the way to go... No deal,, or is it me lacking in knowledge of how to use it ? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 29, 2018 Moderators Share Posted November 29, 2018 Is the external drive recognised when connected to another machine ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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