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Atlanta Bill

Automatic Renewal? How to Tell.

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When I renewed after one year for the next year, there was a check mark in a green box. It had a text name something like "renew automatically". I assumed the check mark meant that this option was asserted (turned on), so a clicked on it to turn it off because I want manual renewal. In fact, when I did there was a check strip entitled "manual renewal", which I checked. Now the check box is absent altogether: no empty check box. Do I have automatic renewal now or manual renewal, which is what I want. In place of the box it says "automatic renewal"? I'm confused.

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Moved to ccleaner discussion, and flagged an admin to this thread.

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@Atlanta Bill I can confirm that currently you are a manual renewal customer, you can confirm this yourself by navigating to the Subscription Information page in the application (Options - About) here it would show Auto Extension - Enabled if you were an automatic renewal customer.

We are currently developing a web portal where our customers can review their subscription information, cancel and update payment options. This should make it clearer and easier for our customers to manage, this will be in place before the first subscriptions are up for renewal mid Q1.

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