Eduardo Zamboni Posted November 14, 2018 Share Posted November 14, 2018 ccleaner does not complete run cleaner. It did not work with previous version and still does not work with las verion 5.49.6856. Can tou help? Than you Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 14, 2018 Moderators Share Posted November 14, 2018 Could you give more details of just what is happening, and when it 'stops'? A screenshot of when it has stopped working would probably be helpful. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Eduardo Zamboni Posted November 15, 2018 Author Share Posted November 15, 2018 I am sending you 2 screenshots: one after scanning and the other where CCleaner stops. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 15, 2018 Moderators Share Posted November 15, 2018 Sorry those are a bit small and hard to see. I'm not even sure which Windows version you are using, looks like Windows 10? From your second screenshot CCleaner seems to be 'sticking' early in the cleaning process. Without being able to see the screenshot properly you do seem to have a very, very large amount of Microsoft files. (And also quite a lot of Firefox files). I think that what is happening is you have a lot of junk Microsoft files to clean up, and so it's taking a long time. There may be too many files to remove for CCleaner to handle, I'm not sure what CCleaners limits are. I would suggest that you use the Disk Cleanup built into Windows to get rid of all those Microsoft files to start with. This will also take a long time, I'm talking up to an hour or more, you have a lot of junk to clean out there.https://helpdeskgeek.com/windows-10/how-to-run-disk-cleanup-in-windows-10/ Once you have run that and got rid of all those old Windows files try CCleaner again for the other files. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Eduardo Zamboni Posted November 29, 2018 Author Share Posted November 29, 2018 (edited) Nukecad and Nathan: I found what was preventig CCLEANER from running. It stopped woprking when reachi9n Bookmars - Historty - Facorites in Internet Explorer 11. I unclicked History in Internet Explorer And CCLEANER ran perfectly well. I have about 1000 favorites and seems CCLEANER do not like this. I have the same favorites in Microsoft EDGE but there is no problem between History in EDGE and CCLEANER, By the way when I open Internet Explorer 11 a window pops up offering me to clean my Computer, The site is named PCSPEEDCAT.COM. Could this one spoiled the bowser not letting CCLEANER to run properly? I just upgraded and am running CCLEANER PRO. Thank you. Eduardo Zamboni [E-mail address removed by moderator] Edited November 30, 2018 by Nergal Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 30, 2018 Moderators Share Posted November 30, 2018 Eduardo, don't post your email address like that, it draws spam to us but more importantly it draws spam to you. It also sounds like you have a malware messing with ie. Check out rule ten of our forum rules for some trustworthy sites to help you take care of that, and yes it may be the cause of your ccleaner issue too. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 30, 2018 Moderators Share Posted November 30, 2018 Yes this is not really something I would want on my machine https://forums.malwarebytes.com/topic/236189-removal-instructions-for-pc-speed-cat/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted November 30, 2018 Moderators Share Posted November 30, 2018 14 hours ago, Eduardo Zamboni said: I unclicked History in Internet Explorer And CCLEANER ran perfectly well. I've permanently disabled it and unticked it on my system since it takes 20 seconds that I don't wish to wait on ever again. One would think with all the complaints of it being so slow that they'd have that pre-configured to be unticked from the get go! Link to comment Share on other sites More sharing options...
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