TrampSteamer Posted November 12, 2018 Share Posted November 12, 2018 Downloads ok. Won't install. Win 10 Link to comment Share on other sites More sharing options...
James Marco Posted November 12, 2018 Share Posted November 12, 2018 I have the same exact problem. So much for the automatic updates. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted November 12, 2018 Moderators Share Posted November 12, 2018 If it's the Professional version see if this still works from the previous version they released (it was required I believe for Pro users to do this): https://forum.piriform.com/topic/52813-solution-cannot-update-to-v548-ccleaner-pro/?do=findComment&comment=300706 Link to comment Share on other sites More sharing options...
TrampSteamer Posted November 12, 2018 Author Share Posted November 12, 2018 It was the Professional Plus version.The fix Andavari suggests does NOT work - it applies to 5.48 version, not 5.49 and downloads a new install of 5.48. There is another link, which does work - downloads 5.49 - but it also installs Google Chrome, so beware that unwanted option. Link to comment Share on other sites More sharing options...
fsgjdsmith Posted November 12, 2018 Share Posted November 12, 2018 1 hour ago, James Marco said: I have the same exact problem. So much for the automatic updates. I have this very same issue! Tried several times it looks like it installs but then this error message pops up? Never in several years have had this problem! I clicked on a link here that gave a link to click on to down load from that, but did not work! Uninstalled Periform Ccleaner Program, reinstalled ok, the old version! But would not update to v5.49? How do we fix this??? Link to comment Share on other sites More sharing options...
scs Posted November 13, 2018 Share Posted November 13, 2018 Free version reports 5.49 update available but download.com serves up the same old release. Unable to upgrade. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted November 13, 2018 Moderators Share Posted November 13, 2018 Every new version this seems to be repeating and has for at least two years now, it either won't: * Download. * Install. * Or if installed, won't run. I'd say wait and see if they change the page for the Pro version, and I'll point them to this topic. Link to comment Share on other sites More sharing options...
Sjors Posted November 13, 2018 Share Posted November 13, 2018 If you have Malwarebytes running, disable it during the update process. Link to comment Share on other sites More sharing options...
marrich1952 Posted November 13, 2018 Share Posted November 13, 2018 disabling malwarebites didn't work for me.... still unable to install latest CC version. Link to comment Share on other sites More sharing options...
James Marco Posted November 13, 2018 Share Posted November 13, 2018 Why on earth is piriform waiting to provide us a link that will solve this update issue? Don't they monitor their own community boards? Terrible customer service. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 13, 2018 Moderators Share Posted November 13, 2018 27 minutes ago, James Marco said: Why on earth is piriform waiting to provide us a link that will solve this update issue? Don't they monitor their own community boards? Terrible customer service. Admins have been pointed to this issue. As they haven't made any comments about it yet I can only presume they are working on it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
James Marco Posted November 13, 2018 Share Posted November 13, 2018 Thanks Hazelnut. Link to comment Share on other sites More sharing options...
twobluecrows Posted November 13, 2018 Share Posted November 13, 2018 I'm having this exact problem, it says it's downloaded and installed, but when I run it, it's still 548 Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 13, 2018 Moderators Share Posted November 13, 2018 Make sure ccleaner isn't running including the system tray where the smart cleaning functions go. Then hit retry If still no Try to manually delete c:\program files\ccleaner\ccleaner64.exe Then hit retry should be fine now ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
James Marco Posted November 14, 2018 Share Posted November 14, 2018 Nergal thanks for your reply. I tried the 1st part. I don't how to do the 2nd part. Not too computer savvy. Do you have a simpler explanation? Do you think piriform will come out with a link for the update like they did in the previous update? Thanks. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted November 14, 2018 Moderators Share Posted November 14, 2018 There is a way to get it to update, and you won't have to use the failing installer: 1. Make sure CCleaner isn't running by using Task Manager, and kill all running processes belonging to it. Important to do this step if you allow it to have Smart Cleaning running in the background all the time. 2. Download the Portable ZIP from here: https://www.ccleaner.com/ccleaner/builds Ignore the animated "Click here to install" thing on the download, it absolutely won't help or do anything in this instance. 3. Only unzip the following files/folders from it: Lang (folder), CCleaner.exe, CCleaner64.exe 4. Move the Lang folder, and both .exe files that were unzipped into the CCleaner program folder Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 14, 2018 Moderators Share Posted November 14, 2018 @Andavari Kinda relies on them knowing where the ccleaner program folder is so they might as well do mine @James Marco, open a file folder. In the address bar of that folder type c:\program files\ccleaner Delete ccleaner64.exe Press retry on the installer ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 14, 2018 Moderators Share Posted November 14, 2018 Users should not have to go through all these hassles after each update. It happens every time now that there is some kind of issue. About time Piriform/Avast got their act together. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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