5433362 Posted November 10, 2018 Share Posted November 10, 2018 I am faced with the following error when installing the latest version of CCleaner on Windows 2008 R2. Problem signature: Problem Event Name: APPCRASH Application Name: ccsetup548.exe Application Version: 5.48.0.6834 Application Timestamp: 5682fc79 Fault Module Name: asdk.dll Fault Module Version: 18.1.97.0 Fault Module Timestamp: 5b1a913d Exception Code: 40000015 Exception Offset: 000b08a0 OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 1033 Additional Information 1: b3c7 Additional Information 2: b3c78ac7b8c8c07eb51d3f28aab9dfb9 Additional Information 3: 6cbb Additional Information 4: 6cbb685e0af31f98f6c8507cb5d32ea4 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt From reading the requirements it should work on my OS. What's causing this issue? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 10, 2018 Moderators Share Posted November 10, 2018 As far as I remember asdk.dll is to do with CCleaner trying to give you Avast I think. I will flag your post to devs but as it is the weekend it may be a few days before a reply. What security software do you use? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
5433362 Posted November 13, 2018 Author Share Posted November 13, 2018 On 10/11/2018 at 11:55, hazelnut said: As far as I remember asdk.dll is to do with CCleaner trying to give you Avast I think. I will flag your post to devs but as it is the weekend it may be a few days before a reply. What security software do you use? Any update? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 13, 2018 Moderators Share Posted November 13, 2018 47 minutes ago, 5433362 said: Any update? None as yet. Hopefully they are working on it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now