radish Posted September 30, 2018 Share Posted September 30, 2018 I got the above error message when trying to download the free CCleaner 5.47.6716. I've been using CCleaner from many years and never ran into this problem. Please resolve so that I can upgrade from 5.46 Link to comment Share on other sites More sharing options...
Moderators mta Posted September 30, 2018 Moderators Share Posted September 30, 2018 where are you trying to download it from? use this; https://www.piriform.com/ccleaner/builds or FileHippo is the other official mirror site. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
radish Posted September 30, 2018 Author Share Posted September 30, 2018 I tried from the link you showed Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 30, 2018 Moderators Share Posted September 30, 2018 Using the Slim build installer: ccsetup547_slim.exe MD5: EF79B5B018A451CC9B149078186FBFC4 SHA-1: 3EA279FCD3F93C18F912C785E43D074921FC4AB6 SHA-256: F281CEBE66E0E792FB4D1E62CCA6D4A734CA4BD63B09C262DE49FED5D8496C89 VirusTotal results (no detections):https://www.virustotal.com/en/file/f281cebe66e0e792fb4d1e62cca6d4a734ca4bd63b09c262de49fed5d8496c89/analysis/1538351291/ Jotti results (1 detection by ClamWin):https://virusscan.jotti.org/en-US/filescanjob/05qz7wgvqa Link to comment Share on other sites More sharing options...
radish Posted October 1, 2018 Author Share Posted October 1, 2018 I'm using NOD32 anti-virus & Malwarebytes Pro. I tried disabling each of them and that didn't change anything. I also didn't see anything in their individual log files that indicated that they stopped the download. I then took a closer look at the error and noticed that it says "firewall gateway anti-virus service" and I realized that this is probably coming from the Sonicwall TZ300 that also does anti-virus & firewall protection. You can take a look at the following datasheet for more info. The TZ300 sits between my Comcast broadband connection and my internal office network. https://www.sonicwall.com/SonicWall.com/files/2f/2fa6b2bd-edd9-4cc6-abe8-cebff2f90ed1.pdf Again, I've been using CCleaner for many years and never run into this type of problem. Of course I didn't have the TZ300 until the beginning of 2017, although I had the TZ100 for many years. I logged into the TZ300 and found that error when trying to download CCleaner again. It also showed it coming from: 13.33.231.93, 443, X1 I hope you can find a way to get rid of this "problem". It might be a false alert. Otherwise I will probably just wait for the next release. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 1, 2018 Moderators Share Posted October 1, 2018 Looks an ok address to me https://whatismyipaddress.com/ip/13.33.231.93 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
radish Posted October 1, 2018 Author Share Posted October 1, 2018 The problem isn't the IP. The problem is that the firewall in the TZ300 is currently finding a problem. I had a situation within the last few years where my antivirus was flagging a new version of a program I used all the time. When I ran it thru one of the online programs that verified against many different antivirus programs, a few of them found the same problem. Unfortunately, the vendor wasn't interested in finding a resolution. I hope the CCleaner developers are interested in resolving this problem with the current release, else I will wait for the next release and try again. They already know that Jotti wasn't happy. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 1, 2018 Moderators Share Posted October 1, 2018 I feel the problem is with sonicwall and not Piriform in this instance. The current release is NOT infected. (otherwisw we would have scores of posts about it) https://www.sonicwall.com/en-us/support/knowledge-base/170505785916977 It's not the first time sonic has had this false positive https://forum.piriform.com/topic/48491-firewall-blocking-download/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted October 1, 2018 Moderators Share Posted October 1, 2018 While VirusTotal finds nothing wrong with the Slim build installer, it's a different story if you individually submit CCleaner.exe and CCleaner64.exe to it, then it finds something but only with 1 or 2 scanners and it states Trojan. As for Jotti finding something, well I typically pay no attention to the ClamWin scanner they have on there and I haven't for years, it's the Linux version and is very prone to giving false positives on allot of installers made for Windows -- I don't know how they have it configured but perhaps it's set to something akin to a paranoid mode (if such a mode exists, it's just speculation). However, when scanning the same files with ClamWin installed on my Windows system it has never produced a detection. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 1, 2018 Moderators Share Posted October 1, 2018 2 hours ago, Parkarjohn said: This is a remarkable news for the CCleaner users as this is very important for the presence of the Trojan in the software. CCleaner is a very well developed software which helps in the cleaning if the device. Epson Support has suggested me to use this software. But this is a matter of disappointment that this version is affected by the virus. There is no infection (other than far gone past version). This topic refers to a false positive ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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